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Printer offline in Digital Factory

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Posted · Printer offline in Digital Factory

After finishing a print earlier today, the S5 is offline in Digital Factory. Print over network in Cura is still available and the printer is connected to the network as it always have been.

I've restarted the printer, re-initialized DF on the printer and (after a couple of tries) added the printer. It showed up as 'online' for a moment, but when I went to the DF library to start a print, the printer was offline again.


It's getting frustrating, I've got prints to make and I've wasted a couple of hours today trying to fix it.

I'll start the print from Cura for now, but that's not why we spend big bucks on a complete solution...

Now for the kicker: after starting the print from Cura, the printer suddenly goes online in DF..


The S5 is on the latest firmware. Any ideas on how to get it back to work?


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    • 4 weeks later...
    Posted · Printer offline in Digital Factory

    Hi Multitube,


    That connection issue sounds very awkward indeed.

    In order to debug, would you mind sharing your printer log with us, so we can debug what exactly was going on with your printer?

    Regarding how to get the log, you may refer to: https://support.ultimaker.com/hc/en-us/articles/360015583819-Save-log-files-to-USB


    Please let me know if you have further questions.


    Best regards, xli

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    • 6 months later...
    Posted · Printer offline in Digital Factory

    Hey @Aidanvine39


    Welcome to the Ultimaker Community 🎉

    Can you share your logs with us? It can also be a private message. 
    Than I can have someone from the team look at it so we can either troubleshoot what is wrong or we can log it as a bug that we can try to resolve. 

    You can follow the instructions here https://support.ultimaker.com/hc/en-us/articles/360015583819-Save-log-files-to-USB
    Thank you!

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