xli

Hi Super_paulie, Thank you very much for your request. We've seen this feature being requested for several times. Therefore, we've added the feature to allow the print job info extractor to get more information, like the density and the diameter, so that the estimated usage volume and the estimated mass can be calculated. We are in the process of fine-tuning the Digital Library UI. The newly added information will allow us to display more info to users like you. Please stay tuned for the update... it's coming soon! Best regards, xli

Hi @Mr_Amazing, Our Digital Factory web application has responsive design, which means that it supports browsing using mobile devices. You are more than welcome to visit digitalfactory.ultimaker.com and try it out 😃 Best regards, xli

Hi AEROCAD, In June we had issues with the library projects. We fixed it on the 9th of June. In case you still cannot find the projects, please contact us through the support: https://support.ultimaker.com/hc/en-us Best regards, xli

Hi Daniel26! Thank you for keeping your plugin up to date! I'm sorry to hear your experience. Could you check whether: All the required files (the names have to be correct as well) for a package are packed in the .zip file? The specified SDK versions in plugin.json matches the SDK versions you selected on the form (on Contributor Portal)? The name of the zip file matches the package ID? If you still run into issues please do not hesitate to let us know. Best regards, xli

Hi @Kief, Thank you very much for your feedback and the helpful log. The root cause has been identified by the team. At this moment we suggest a factory reset for the printer to resolve this issue; the next firmware release may not come soon. Please let us know if you have further question. Best regards, xli

Hello! We're sorry to hear that the banner causes annoyance. We've provided an improvement to the banner, so it will become dismissible. Stay tuned - that dismissible banner will become available with the next firmware version! Best regards, xli

Hello, That sounds really strange! We'd like to help you. In order to perform the debugging, would you mind providing us the log for your printer, so we can have a look what was going on? Regarding how to get the log, you may refer to: https://support.ultimaker.com/hc/en-us/articles/360015583819-Save-log-files-to-USB Best regards, xli

Hi Multitube, That connection issue sounds very awkward indeed. In order to debug, would you mind sharing your printer log with us, so we can debug what exactly was going on with your printer? Regarding how to get the log, you may refer to: https://support.ultimaker.com/hc/en-us/articles/360015583819-Save-log-files-to-USB Please let me know if you have further questions. Best regards, xli

Hi Chris, thanks very much for your swift reply. I've brought the issue to the team; the root cause has been identified. Will give a follow-up on this thread when the issue gets fixed. Thank you again for keeping a sharp eye on the product 😺

Hi Chris, thanks for reporting the issue! A question for you: could you check if any of the tags 🏷 have been applied to any library project? they'll only be displayed on the side panel if they are applied on least in one project. Please let us know if you have further questions. Best regards, xli

Hi @spacecolonyone, thank you for reporting the issue. Regarding the improvement in Cura for (un)linking the material package, I'll bring it to the Cura team. (cc @fvrmr) Spoiler: Syncing materials to printers via Cloud will be available soon! Stay tuned 😉 https://github.com/Ultimaker/Cura/pull/10607

Hi Gero, Good news: This issue has been fixed by the team. You'll be able to see the material changes warning now if that's required for printing. Best regards, xli

Hi Gero. Thanks for reporting the issue. I understand that it is more conveniento to see the actions directly in the overview page, and will bring the issue back to the team. Best regards, xli

Hi Alex, Currently it is not possible to put a comment to a print job. On the other hand, I'll bring this idea to the team. Thank you very much for your suggestion! Best regards, xli

Hello mrender, It is possible that something went wrong while sending the print job to the printer. There are sevearl things that can possibly go wrong. To understand the root cause of why the print job evaporated, would it be fine with you to send us the log of your printer so that we can take a further investigation? Regarding how to get the log from a printer, you can find the information in this article: https://support.ultimaker.com/hc/en-us/articles/360015583819 Best regards, xli