UM3 problem connecting to Digital Factory

[3dprntz 4]

I'm trying to connect my printer to digital factory and its shows that its connected but I cannot access it. I have another printer on my network that connects fine to digital factory, but this new one isn't. I've reset the printer, re-flashed the printer, it prints just fine on the network and can print it over wifi. When I go through the process of adding it to digital factory, it doesn't show the name that I provided for it through the wifi setup, says its offline, and if I leave the page, I cannot see it anymore. I print remotely for my work, and need a way to monitor it remotely.

[xli 8]

Hello,

 

That sounds really strange! We'd like to help you. In order to perform the debugging, would you mind providing us the log for your printer, so we can have a look what was going on?

 

Regarding how to get the log, you may refer to: https://support.ultimaker.com/hc/en-us/articles/360015583819-Save-log-files-to-USB

 

Best regards, xli

[Kief 2]

On 4/26/2022 at 2:52 PM, xli said:

Hello,

 

That sounds really strange! We'd like to help you. In order to perform the debugging, would you mind providing us the log for your printer, so we can have a look what was going on?

 

Regarding how to get the log, you may refer to: https://support.ultimaker.com/hc/en-us/articles/360015583819-Save-log-files-to-USB

 

Best regards, xli

Hi, i have the same issue as OP. Would love to resolve this, i tried disconnecting and reconnecting to DF but the issue remains. I have attached my log

 

Best regards

UM3_log.zip

[Kief 2]

21 hours ago, Kief said:

Hi, i have the same issue as OP. Would love to resolve this, i tried disconnecting and reconnecting to DF but the issue remains. I have attached my log

 

Best regards

UM3_log.zip 416.58 kB · 0 downloads

I also have network connectivity issues where my printer will disconnect randomly. Once i restart it will find the connection again but lose it after a while.

[xli 8]

Hi @Kief,

 

Thank you very much for your feedback and the helpful log. The root cause has been identified by the team.

 

At this moment we suggest a factory reset for the printer to resolve this issue; the next firmware release may not come soon.

 

Please let us know if you have further question.

 

Best regards, xli