Jump to content
Ultimaker Community of 3D Printing Experts

UM3 screen black and unresponsive after firmware update

Recommended Posts

Posted · UM3 screen black and unresponsive after firmware update

Hi everyone! I just upgraded the firmware in my UM3 from usb, but the screen went black and still is. I tried rebooting it but nothing happens. The screen turns on but is still black. Anyone got a clue how to fix it? 🙏🏻

  • Link to post
    Share on other sites

    Posted · UM3 screen black and unresponsive after firmware update

    I've been hearing about this a lot lately.  I'm not sure if Ultimaker understands this yet.  But everyone with the problem said it was fixed after a power cycle but still does it semi-randomly.  Try a few power cycles and give it a good 5 minutes each time.  If after 3 power cycles it still doesn't work, contact your reseller about the "unbricking procedure".  Actually I think they call it something else.  But it involves using a uSD card, putting a boot image onto it (not a normal file copy) and then removing a cover under the printer and putting the uSD into the circuit board under your printer.  There is a document explaining the whole thing.  Plus this tells you most of the steps but you have to get the right version from your reseller.



  • Link to post
    Share on other sites

    Create an account or sign in to comment

    You need to be a member in order to leave a comment

    Create an account

    Sign up for a new account in our community. It's easy!

    Register a new account

    Sign in

    Already have an account? Sign in here.

    Sign In Now

    • Our picks

      • New here? Get ahead with a free onboarding course
        Often getting started is the most difficult part of any process. A good start sets you up for success and saves you time and energy that could be spent elsewhere. That is why we have a onboarding course ready for
        Ultimaker S5 Pro Bundle, Ultimaker S5, Ultimaker S3 Ultimaker 2+ Connect.   
        They're ready for you on the Ultimaker Academy platform. All you need to do to gain access is to register your product to gain free access. 
        Ready? Register your product here in just 60 seconds.
          • Like
        • 12 replies
    • Create New...