Ultimaker S5 claimed to have finished, but it didnt...

[Super_paulie 9]

so.... a job from my library, printed a hundred times before, went though and seemed to be ok. Then i came back and printer had claimed it had finished the job and the bed had dropped however it was missing the last like 10/20 layers. But according to the printer it did the whole thing? what the hell is this, i just upgraded to the new S5 firmware so maybe related. 6hrs wasted today however. Can i show the log to anyone who could maybe tell me what is going on? im reluctant to run a overnight 12hr job incase it happens again.

 

Cheers

[Smithy 1,141]

I would open a support ticket and submit also the logfile of your printer. 

Submit a request – Ultimaker Support

 

[Super_paulie 9]

i just dont have the time to do it, it wants serial numbers of all the components etc.. i'll have to take a punt and hope it doesn't happen again.

 

I have downloaded the logs but they mean nothing to me, but yeah, my client isnt really happy as it was seemingly minutes from completion.

 

[Carla_Birch 116]

I have had that happen in the past ages ago and it was a bad slice file, so its worth slicing the file again, before you try again.

[Super_paulie 9]

It was from my library which was strange. Might have been a blocked nozzle or something, who knows as it threw no error, but it's frustrating this S5, really is.

[Super_paulie 9]

exact same job from the library completed overnight this time... absolutely no idea what happened the first time. I guess these things happen in fabrication but ive had way more failures with my S5 than my workhorse U2+E.

[Super_paulie 9]

ok so first job this morning, different file from my library, did the same. "Finished" many many layers short. Another day lost...

@Carla, interesting i think you might be right. I opened the file in the new version of cura, sliced it and saved it out again and its wayyy bigger in terms of time to print. What on earth.

Edited August 11, 2022 by Super_paulie