Tune screen not reading temps

[mrender 26]

Hi I wonder if anyone has had this issue where the tune screen on S5 does not read the core temp when trying to set temp offset?

I can enter an offset value but get no feed back to tell me what the current and target values are.

 

thanks

[mrender 26]

..I should also say that i can see the current temp in the core setting page, can set a value there and see the current temp change.

[mrender 26]

a known bug?

[MariMakes 198]

Hey @mrender

 

Thanks for the bump,I would've missed it otherwise. 🤛

And thanks for the report 👍

I just checked my Ultimaker S5 and I'm seeing the same.
I'll ask some around if it's a known issue. 

[mrender 26]

thanks!

[MariMakes 198]

Update!

It's been found by one of the testers and I see that some efforts have been made to resolve it. 
So I'm hoping that a fix can be included with other bugfixes in the next version of the firmware. 
Fingers crossed 🤞

[mrender 26]

thanks for the update! yes fingers crossed.

[Jhawk6553 8]

Was there any update on this? Mine still does not display temperatures

Edited February 15, 2023 by Jhawk6553

[MariMakes 198]

Since this post, we haven't had a firmware release for the Ultimaker S5, only for the S7.

So keep a close eye on this page, or on your printer for updates. 

https://support.makerbot.com/s/article/1667410781982
 

[Jhawk6553 8]

Will a factory reset solve this?

[Dadkitess 19]

18 hours ago, Jhawk6553 said:

Was there any update on this? Mine still does not display temperatures

7.1.3, last in date, solve this issue, and had been stable so far :

 

https://support.makerbot.com/s/article/1667337928766?_gl=1*zkl6k9*_ga*OTg2NzAzNDAwLjE2NzYzNzc0MzU.*_ga_JHX8W909G8*MTY3NjU1Mzk4OC4xMy4xLjE2NzY1NTQwNTEuMC4wLjA.

 

IIRC, the temp issue was in a stable release : please UltiMaker, we already have so little information on this screen, Q-check that this kind of issue won't repeat on stable, that's not very professionnal for 6k€ machine 😕

 

Oh, and if it's possible to get the actual Z layer when printing, this is quite convenient and viewable on any other machine. 

 

Edited February 16, 2023 by Dadkitess

[MariMakes 198]

Hey @Jhawk6553,

 

A factory reset will not resolve it, unfortunately. 
A fix is in place, but it has not been released yet because there has not been a firmware release for the S5 since then. 
 
I don't have any influence on how soon it will be released but I expect we don't have to wait much longer. 
I apologize for the inconvenience. 

[Jhawk6553 8]

Its all good. Thank you for the information!!

[Jhawk6553 8]

1 hour ago, Dadkitess said:

7.1.3, last in date, solve this issue, and had been stable so far :

 

https://support.makerbot.com/s/article/1667337928766?_gl=1*zkl6k9*_ga*OTg2NzAzNDAwLjE2NzYzNzc0MzU.*_ga_JHX8W909G8*MTY3NjU1Mzk4OC4xMy4xLjE2NzY1NTQwNTEuMC4wLjA.

 

IIRC, the temp issue was in a stable release : please UltiMaker, we already have so little information on this screen, Q-check that this kind of issue won't repeat on stable, that's not very professionnal for 6k€ machine 😕

 

Oh, and if it's possible to get the actual Z layer when printing, this is quite convenient and viewable on any other machine. 

 

Yeah Im on 7.1.3 and the issue still is occurs unfortunately.

[Dadkitess 19]

Oh ? Mine is fixed since the last release update I did and it is 7.1.3. Too bad, sorry 😕

[MariMakes 198]

Update!

A new version of the firmware became available today that has a fix for this. 🎉
You can check your printer or you can download the latest version of the firmware here.

[mrender 26]

Fixed with the new firmware thanks!