No connection to Digital Factory with S5

[Gero 54]

After the digital factory failure about 24 hours ago, i was able to reconnect all my printers to the digital factory, except for one of the S3s. 
After disconnecting from the DF, I wanted to display a connection code again, but the printer jumps directly into the field with "The printer is now connected to the Digital Factory".

 

Despite resetting the printer's Digital Factory settings several times and resetting it to factory settings, the printer does not display a connection code and immediately thinks it is connected to the DF. 

As I have also disconnected the printer on the DF website, I now have no way of accessing the printer via the cloud. 
As this printer is in the printer farm and gets its jobs via the cloud, it is currently down. 

 

Any ideas on how to re-integrate it into DF?

 

[MariMakes 206]

Hey @Gero,

 

Thanks for the report. 👍
You don't seem to be the only one. 😕
I'll have someone from the team take a look for you. 🤞

[workshopSolidFood 0]

Same problem here, with ultimaker S5☹️ 

[TheEngineerable 0]

Yes I also have the same problem with the S5. It jumps directly to the you are now connected.

[Andrew_W 8]

On 10/22/2022 at 11:50 PM, Gero said:

After disconnecting from the DF, I wanted to display a connection code again, but the printer jumps directly into the field with "The printer is now connected to the Digital Factory".

 

Despite resetting the printer's Digital Factory settings several times and resetting it to factory settings, the printer does not display a connection code and immediately thinks it is connected to the DF. 

 

 

 

 

Same here with our S5 also. Was working OK until a few days ago. Cannot print anything.

[Sime 9]

The Digital Factory team is looking into this. Thanks for reporting this. We'll keep you up to date on the progress.

 

[pvi_prints 0]

One more here. From the 8 ultimakers we have ony two S3 where able to connect again.

Already tried to reset all the Digital factory settings and check the network but nothing since yesterday.

[robinfalco 0]

Hi,

 

We have an Ultimaker S5 pro bundle. Works fine when using Cura 5.1.0 or via the Management Console by ip-adress. But with the Digital Factory it is not possible to connect. The printer says it is connected to the Digital Factory and gives no code, while in the Digital Factory there's no printer shown and we still have to submit a 6 digit code when adding one.

 

Tried to reset the digital factory in the settings menu and tried to factory reset the printer. What else can we do? The log of the printer is added as .zip.

 

Falco BV

Robin

logs-ultimakersystem-0030d62a9fa4-7.1.3-20221025123439.zip

[MariMakes 206]

Hey @robinfalco

 

Welcome to the Ultimaker Community 🎉

 

I moved your post to this thread. We have a known issue in the Digital Factory and the team is working hard to resolve it as soon as possible. You can check here with updates on the progress. 

[Sime 9]

The Digital Factory team has deployed a fix for the pin code not appearing problem. It should be possible to manually disconnect/connect printers from Digital Factory. If you had trouble before, first disconnect, and then use the Connect menu option again.

 

Thank you for your patience.

 

[workshopSolidFood 0]

Problem fixed ,printer is back online 😀

[Sime 9]

48 minutes ago, workshopSolidFood said:

Problem fixed ,printer is back online 😀

 

That's great to hear. 👍