Hey @amna_abdulla,
Welcome to the Ultimaker Community 🎉
We have this dedicated support page to help with active leveling issues.
https://support.ultimaker.com/hc/en-us/articles/360013133699-Active-leveling-errors
Can you try the steps proposed in this article to help you get unstuck?
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dsp 18
I know when updating to the one before latest firmware a lot of user had this,
For me the issue was it was loosing its lever location for the nozzle selection.
try if you can update the firmware (a fix was released quickly after)
check if the right nozzle is down, and calibrate the liftswitch then try again.
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