Ultimaker 5s not recognizing new ufp files on drive

[alorenzi 0]

Hello, I have some experience with this ultimaker model in the past and I'm in the process of starting up and using a new ultimaker 5s in our office. 

 

I can only see older ufp models load up on the usb. Any new ufp models I save on the disk today do not show up after I click "select from USB".  I am using the original usb drive that came with the computer.

 

It's running 7.0.3 firmware. I don't have the ability to connect it to digital factory. This is why I am using the usb option.

 

Any help is appericiated. Thanks.

[MariMakes 178]

Hey @alorenzi,

 

Welcome to the Ultimaker Community 🎉

 

Are you sure you have the Ultimaker S5 selected when slicing in Cura?
It will not show UFPs that are sliced for other printers like the S3 or the UM2+C. 
 

Are you running on Mac or Linux? We've had some reports that in some cases filenames are empty so they don't save properly. Can you make sure that your file has the corret name? Example.ufp 

If that doesn't work, do you have a project file for us? It contains the printer and settings we need for troubleshooting. 
To save a project file go to File -> Save project.

Hope this helps. 🙏

 

[alorenzi 0]

Turns out my files were being encrypted when I was transferring them to the usb from my laptop. I found a method to prevent them from being encrypted and that solved my issue.

[alorenzi 0]

On 12/30/2022 at 3:23 AM, MariMakes said:

Hey @alorenzi,

 

Welcome to the Ultimaker Community 🎉

 

Are you sure you have the Ultimaker S5 selected when slicing in Cura?
It will not show UFPs that are sliced for other printers like the S3 or the UM2+C. 
 

Are you running on Mac or Linux? We've had some reports that in some cases filenames are empty so they don't save properly. Can you make sure that your file has the corret name? Example.ufp 

If that doesn't work, do you have a project file for us? It contains the printer and settings we need for troubleshooting. 
To save a project file go to File -> Save project.

Hope this helps. 🙏

 

Thanks MariMakes! 

 

I figured out the issue. My files were being encrypted when transferring them to a USB. I found an alternate method to prevent the encryption, and this helped.

[MariMakes 178]

Yay! I'm glad to hear you were able to solve your issue. 
Thanks for the update. 🙏