Missing plug-ins - The given author does not exist.

[KWDesign 0]

Hello,

I updated from Cura 5.1.0 to 5.2.2 this morning and some of my plug-ins (autotowers generator, configuration shapes) went missing. I can see them in browser on the cura marketplace when I'm not logged in, but as soon as I log in, I see "The given author does not exist."

I can only see 13 plug-in from 4 different authors (ultimaker, ghostkeeper, fieldofview, and nalath).

 

Has anyone else had this same problem or know how to solve it?

 

Thanks, K

[MariMakes 201]

Hey @KWDesign,

 

Welcome to the Ultimaker Community 🎉

You might have a software subscription linked to your account, that only shows you verified plug-ins.
Plug-ins that have been checked for security flaws by an external party. 

Don't tell your IT admin, but you can still download the plug-ins by logging out, installing them, and logging in again. 
Does that help you get unstuck?

If that's not it, do you mind sharing some screenshots of what you are encountering? 
 

[KWDesign 0]

Thanks @MariMakes!

Looks like that did the trick.

 

Cheers, K

[rudowitsch 0]

Hey MariMakes

 

Quote

Don't tell your IT admin, but you can still download the plug-ins by logging out, installing them, and logging in again. 
Does that help you get unstuck?

How do you mean that? The Ultimaker marketplace is forcing me to be logged in before any download.
Regards
 

[gr5 2,210]

I think if you create your own private account (free) that doesn't have enterprise (is that what it's called?), you can log into that, install what you want, then log back into the enterprise account.  I assume you have to use a different email for this.

[ahoeben 1,968]

You don't need a new account; just log out of your account, download the plugin(s) via the Marketplace, and log back in if you wish to do that.

[rudowitsch 0]

Thank you gr5 and ahoeben 
I did not understood, that I have to manually install unverified plugins. It's working now,  since I download them from GitHub and copy them to the according directory.

[gr5 2,210]

You don't have to download them from github.  You can use the "marketplace" button in cura.  But you may have to log out first because if your account email matches a company that is paying for enterprise (I'm not sure if that's the right name) cura then this locks down some plugins.  But just log out first.  Or log in using a different account with a different email not associated with your company.

[TinyBIggs 0]

On 12/7/2023 at 6:21 AM, gr5 said:

You don't have to download them from github.  You can use the "marketplace" button in cura.  But you may have to log out first because if your account email matches a company that is paying for enterprise (I'm not sure if that's the right name) cura then this locks down some plugins.  But just log out first.  Or log in using a different account with a different email not associated with your company.

I am on a UltiMaker Essentials account with my e-mail and Cura version 5.6 (MacOS).  I only see 12 plugins when logged into my account, both through the application and online when logged in.  There are 57 when I am not logged in.  When I try to download a file when not logged in I am forced to login to my UltiMaker Essentials account and dropped on a page that indicates "the given author does not exist," unless it is one of the 12 plugins that I can see when logged in (in which case it is successful).

Using the workaround described by @rudowitsch, downloading from GitHub, works.  But, I think there is a bug in Marketplace.  @gr5 @ahoeben @MariMakes

Edited December 30, 2023 by TinyBIggs

[Slashee_the_Cow 382]

53 minutes ago, TinyBIggs said:

I am on a UltiMaker Essentials account with my e-mail and Cura version 5.6 (MacOS).  I only see 12 plugins when logged into my account, both through the application and online when logged in.  There are 57 when I am not logged in.  When I try to download a file when not logged in I am forced to login to my UltiMaker Essentials account and dropped on a page that indicates "the given author does not exist," unless it is one of the 12 plugins that I can see when logged in (in which case it is successful).

Using the workaround described by @rudowitsch, downloading from GitHub, works.  But, I think there is a bug in Marketplace.  @gr5 @ahoeben @MariMakes

 

Are you trying to download them from the website or the in-app marketplace? The website always requires you to log in, it installs it by adding it to your account. If you're not logged in in Cura, the in-app marketplace will let you install plugins locally, ignoring the UltiMaker account process entirely.

[ahoeben 1,968]

3 hours ago, TinyBIggs said:

But, I think there is a bug in Marketplace.

I agree.

 

Ultimaker is aware of this.

 

The official workaround is to log out in Cura and then install the plugins from the Marketplace inside Cura. Yes, you can install plugins from the Marketplace dialog inside Cura without being logged in in Cura, just not via the Marketplace website. Finally, it is up to you if you want to log back in again in Cura. Personally I am never logged in in Cura.

Edited December 30, 2023 by ahoeben

[ahoeben 1,968]

For the benefit of people stumbling onto this thread via a search, this is the official word:

https://support.ultimaker.com/s/article/000002968

 

Having said that, I've been told the issue has been solved on the backend.

Edited January 10 by ahoeben