Advise Please: Returning an Ultimaker kit

[jonomc 0]

So... I've managed to purchase an ultimaker kit that is missing numerous essential parts (knurled bolt, small bearing, springs etc.) and, having contacted Ultimaker on numerous times, cannot get a definitive answer to the questions:

A) Can you supply me with the missing parts?

B) If yes, when will this be?

Is my only course of action to return the UM kit and request a refund?

Does anyone know of an alternative action? (such as somewhere to purchase the missing parts? -NOT ULTIMAKER)

I would be grateful for any advise/help!

 

[gr5 964]

Did you create a ticket at support.ultimaker.com?

 

[Daid 278]

Did you create a ticket at support.ultimaker.com?

 

He did, see his other topic:

http://umforum.ultimaker.com/index.php?/topic/5059-arrrggghh-bits-missing/

 

[jonomc 0]

4 tickets, 8 emails, 1 phone call.

4 tickets got an automated response

8 emails got some sarcasm and some BS about looking into it "shortly" on this forum

1 phone call told me it got shipped today and will be with me monday/tuesday next week

Anyone want to place a bet on what arrives tuesday?

Nothing 4/1

A complete new ultimaker 6/1

The wrong parts 2/1

Some of the missing parts I require 3/2

All of the missing parts I require 40/1

Something else 10/1

 

[dashhunter 0]

I'll place a bet on "All of the missing parts I require" for 100,- :-P

 

[SandervG 1,018]

Hi Jonomc,

Thank you for your post.

A: Yes. I will send you your tracking code in a DM.

 

[jonomc 0]

The winning answer was nothing in the sweep stake. I have received no parcel and the item that has arrived on the tracking number that I was given wasn't addressed to me.

 

[gr5 964]

Sounds like they sent the part to the wrong person. Did you include your address in the ticket? If not maybe you should add your address to the ticket now.