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jonomc

Advise Please: Returning an Ultimaker kit

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Posted · Advise Please: Returning an Ultimaker kit

So... I've managed to purchase an ultimaker kit that is missing numerous essential parts (knurled bolt, small bearing, springs etc.) and, having contacted Ultimaker on numerous times, cannot get a definitive answer to the questions:

A) Can you supply me with the missing parts?

B) If yes, when will this be?

Is my only course of action to return the UM kit and request a refund?

Does anyone know of an alternative action? (such as somewhere to purchase the missing parts? -NOT ULTIMAKER)

I would be grateful for any advise/help!

 

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Posted · Advise Please: Returning an Ultimaker kit

Did you create a ticket at support.ultimaker.com?

 

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Posted · Advise Please: Returning an Ultimaker kit

4 tickets, 8 emails, 1 phone call.

4 tickets got an automated response

8 emails got some sarcasm and some BS about looking into it "shortly" on this forum

1 phone call told me it got shipped today and will be with me monday/tuesday next week

Anyone want to place a bet on what arrives tuesday?

Nothing 4/1

A complete new ultimaker 6/1

The wrong parts 2/1

Some of the missing parts I require 3/2

All of the missing parts I require 40/1

Something else 10/1

 

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Posted · Advise Please: Returning an Ultimaker kit

Hi Jonomc,

Thank you for your post.

A: Yes. I will send you your tracking code in a DM.

 

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Posted · Advise Please: Returning an Ultimaker kit

The winning answer was nothing in the sweep stake. I have received no parcel and the item that has arrived on the tracking number that I was given wasn't addressed to me.

 

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Posted · Advise Please: Returning an Ultimaker kit

Sounds like they sent the part to the wrong person. Did you include your address in the ticket? If not maybe you should add your address to the ticket now.

 

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