Jump to content
Ultimaker Community of 3D Printing Experts
Sign in to follow this  
jonomc

Advise Please: Returning an Ultimaker kit

Recommended Posts

So... I've managed to purchase an ultimaker kit that is missing numerous essential parts (knurled bolt, small bearing, springs etc.) and, having contacted Ultimaker on numerous times, cannot get a definitive answer to the questions:

A) Can you supply me with the missing parts?

B) If yes, when will this be?

Is my only course of action to return the UM kit and request a refund?

Does anyone know of an alternative action? (such as somewhere to purchase the missing parts? -NOT ULTIMAKER)

I would be grateful for any advise/help!

 

Share this post


Link to post
Share on other sites

4 tickets, 8 emails, 1 phone call.

4 tickets got an automated response

8 emails got some sarcasm and some BS about looking into it "shortly" on this forum

1 phone call told me it got shipped today and will be with me monday/tuesday next week

Anyone want to place a bet on what arrives tuesday?

Nothing 4/1

A complete new ultimaker 6/1

The wrong parts 2/1

Some of the missing parts I require 3/2

All of the missing parts I require 40/1

Something else 10/1

 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

×

Important Information

Terms of Use Privacy Policy