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Advise Please: Returning an Ultimaker kit

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So... I've managed to purchase an ultimaker kit that is missing numerous essential parts (knurled bolt, small bearing, springs etc.) and, having contacted Ultimaker on numerous times, cannot get a definitive answer to the questions:

A) Can you supply me with the missing parts?

B) If yes, when will this be?

Is my only course of action to return the UM kit and request a refund?

Does anyone know of an alternative action? (such as somewhere to purchase the missing parts? -NOT ULTIMAKER)

I would be grateful for any advise/help!


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4 tickets, 8 emails, 1 phone call.

4 tickets got an automated response

8 emails got some sarcasm and some BS about looking into it "shortly" on this forum

1 phone call told me it got shipped today and will be with me monday/tuesday next week

Anyone want to place a bet on what arrives tuesday?

Nothing 4/1

A complete new ultimaker 6/1

The wrong parts 2/1

Some of the missing parts I require 3/2

All of the missing parts I require 40/1

Something else 10/1


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