Yes I have been sending emails too to ultimaker too with no reply. I ordered my machine January and with spool of abs white and black and never received the white. Also told the user manual front page was damaged and never got a replacement.
Now my ultimaker II is stopping whilst printing saying : heat bed sensor error all the time now and therefore cannot print. I received my machine first week april so only 3 weeks old.
Emailed last Monday and also Thursday but no reply still. In the mean time will stare at my machine at this cannot be used..
Disappointed with service from ultimaker must say had I known would have bought a different machine...
I'm sorry to hear that you've been having these difficulties. I'll make some enquiries with the support folks on your behalf, and hopefully they can finally get you a resolution. However, it's now quite late on Friday evening in the Netherlands, and Easter too, so it might be into next week before you hear much back.
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