Is UM still doing business? Anyone fulfilling orders?
I ordered some parts nearly 3 weeks ago and while my card has been charged, nothing has shipped.
1) Place order.
2) Wait for 2 weeks.
3) Write an e-mail to UM and ask what's going on with your order.
4) Receive a reply along the lines "Oh, haven't you received it already? I'll ask the guy with name Logistics to make sure you'll receive your order by the end of this week."
5) Wait for 2 weeks.
6) Write an e-mail to UM and as what's going on with your order.
7) Wait for 1 week.
8) Write an e-mail to UM and ask whether they receive your e-mails.
9) Wait for 1 week.
10) Write to this forum and share your frustration.
11) Get a recommendation to write to Sander.
12) Write to Sander.
13) Wait for 1-3 days.
14) Get apologies from Sander and a promise to get things moving.
15) Wait for 1-3 day.
16) Get apologies from UM support and a promise for speedy delivery.
At this point - but only at this point - luck becomes a factor. You might either:
17) Get shipment notification with list of items (which either is or is not correct).
...or:
17) Get back to point #2.
My experience beyond point #17 is quite limited, so you would need to ask the more senior members to describe the world from that point onward.
To me it looks like you might be trying to make a shortcut from #5 to #12, but I wish you the best of luck in your attempt.
Recommended Posts
ian 32
Forwarding this message to community manager now.
Hope that helps.
Ian :-)
Link to post
Share on other sites