Jump to content
Ultimaker Community of 3D Printing Experts
Sign in to follow this  
kunzite

Ticket Support.

Recommended Posts

Hey, I am having trouble ordering an Ultimaker 2. Their payment website gives me an error when attempting to proceed. I opened a ticket for assistance...

I received a reply asking for my username, password, and e-mail. This seems very strange to me.

Is this common practice at ultimaker?

Share this post


Link to post
Share on other sites

Thank you for your replies.

Update on the ticket:

The support team member is still persisting that he/she can fix my problem if I supply my password.

Snip of ticket:

"I understand your restraint. What you described is a known problem and we are working on it.

Up to now, I tried it a couple of times with the clients account and the order came through.

You will receive an order confirmation, so you can check what I have done.

Also if you like, you can change the password after.

I will not use our password to harm you or what so ever, just to help you."

I don't think the support team member could do anything malicious with my account aside from changing a few profile values (no order is completed yet, very limited personal information in it)

Opinions?

 

Share this post


Link to post
Share on other sites

I just got poked by Robert..

I understand and agree that it is not common or conventional to ask for such a thing.

But at the moment the shop (mainly at the back end) is under construction and because of this

we temporarily have only limited rights. Therefor we can not acces someones account without the password.

Like my colleague offered, the password can be reset after the service.

We can not and will not abuse that information and it will only give us the option to prepare an order up until the stage of payment. From that moment on it will be all you again.

 

Share this post


Link to post
Share on other sites

I've never heard of any company asking for a users password, that's just wrong IMHO. I'll poke the staff for you and see if we can get this sorted.

 

I was thinking the same. I don't mean to get anyone into trouble. I'm sure his/her intentions are genuine.

Thanks in advance for your help.

 

Share this post


Link to post
Share on other sites

I just got poked by Robert..

I understand and agree that it is not common or conventional to ask for such a thing.

But at the moment the shop (mainly at the back end) is under construction and because of this

we temporarily have only limited rights. Therefor we can not acces someones account without the password.

Like my colleague offered, the password can be reset after the service.

We can not and will not abuse that information and it will only give us the option to prepare an order up until the stage of payment. From that moment on it will be all you again.

 

Thanks for the confirmation SandervG! Sorry to hear about about the back end headaches. I'll carry through with the ticket.

Thanks again SandervG and Robert! :)

 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

  • Our picks

    • Ultimaker Cura | a new interface
      We're not only trying to always make Ultimaker Cura better with the usual new features and improvements we build, but we're also trying to make it more pleasant to operate. The interface was the focus for the upcoming release, from which we would already like to present you the first glance. 
        • Like
      • 4 replies
    • "Back To The Future" using Generative Design & Investment Casting
      Designing for light-weight parts is becoming more important, and I’m a firm believer in the need to produce lighter weight, less over-engineered parts for the future. This is for sustainability reasons because we need to be using less raw materials and, in things like transportation, it impacts the energy usage of the product during it’s service life.
        • Like
      • 12 replies
×

Important Information

Welcome to the Ultimaker Community of 3D printing experts. Visit the following links to read more about our Terms of Use or our Privacy Policy. Thank you!