Jump to content
Ultimaker Community of 3D Printing Experts
Sign in to follow this  

Ultimaker 2 base leg not level

Recommended Posts


After hundred times of bad print and bed leveling, finally i found out the actual problem of my printer.



From the picture, you guys can clearly see the 3 legs behind is touching the surface while the front left leg is hanging in the air.

From my point of view, the machine had been twisted.

Now matter how find the build plate level i did, i still cant get a good print.

Could anyone help me to overcome this issue?

I just received this machine for 3 weeks.

Thanks in advance for support.


Jordan Goh (Malaysia)


Share this post

Link to post
Share on other sites

Hi Jordan,

Thank you for your message.

It looks like your Ultimaker received quite some blows during transit.

We have seen this before and we have improved our packaging several times.

However it looks like the couriers keep finding new ways to abuse packages :O

If you want we can have your Ultimaker replaced for a new one.

Since you are pretty far away from the HQ this may take a week or 2.

Could you tell me why you think your bed is 'impossible' to level?

In any way you are entitled (if I am not mistaken, I need your ordernumber first) to a replacement, but maybe

this is not the reason why you are experiencing the difficulties you have.


Share this post

Link to post
Share on other sites

I've seen Ultimakers with much worse - where only 3 feet touch the ground and the 4th is MUCH higher. Yet they printed great. It's probably something else. Please post a picture or video or better description of the problems you are experiencing.


Share this post

Link to post
Share on other sites

My own personal printer was an early model that took a much worse beating in transit, and is far more skewed. And yet it prints perfectly well. As Daid and GR5 mentioned, print problems are probably related to something else. Go grab the latest Cura and install the firmware, from that, and are if that helps.

Share this post

Link to post
Share on other sites

Dear All,

Thanks for your reply.

I've already install the latest cura and firmware earlier before I noticed the leg issue.

For the time being, seems like i already got a way to print a good one by fine tune the build plate.

Other than that, i really love my UM2.

Thanks again for the supprot from all of you.


Jordan Goh


Share this post

Link to post
Share on other sites

Hi guys,

Thanks for all the concerns. My print now is already good.

However, I just found out another defect from my UM2.

Please look at the picture i uploaded.

photo 1

photo 2


I just found out when i trying to clean the nozzle.

And i never loosen or modify any thing from it.


A little disappointing with my machine here.




Share this post

Link to post
Share on other sites

I could imagine that printers shipped by plane over large distances get a bit too cold during shipment and the thermal retraction of the printhead then leads to these cracks. Maybe wrapping some air bubble foil around the printhead might solve the problem.


Share this post

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

  • Our picks

    • How to 3D print with reinforced engineering materials
      Ultimaker is hosting a webinar where we explain how you can achieve and maintain a high print success rate using these new reinforced engineering materials. Learn from Ultimaker's Product Manager of Materials and top chemical engineer Bart van As how you can take your 3D printing to that next level.
      • 2 replies
    • "Back To The Future" using Generative Design & Investment Casting
      Designing for light-weight parts is becoming more important, and I’m a firm believer in the need to produce lighter weight, less over-engineered parts for the future. This is for sustainability reasons because we need to be using less raw materials and, in things like transportation, it impacts the energy usage of the product during it’s service life.
        • Like
      • 12 replies

Important Information

Welcome to the Ultimaker Community of 3D printing experts. Visit the following links to read more about our Terms of Use or our Privacy Policy. Thank you!