Cura (14.07) doesn't start on Win7pro 64bit PC

[kayoo 0]

Cura is running without any problems on my 3 years old business-PC.

On my high-performance home-PC Cura doesn't start.

- no error message during installation

- uninstall/reinstall doesn't help

- running as administrator doesn't work

- antivirus off - doesn't help

- start from windows start menu: nothing happens

- when starting direct from C: Create \ Program Files (x86) \ Cura_14.07 \ CuraEngine.exe I see a black popup for 1/2 second:

-------------

"C: \ Program Files (x86) \ Cura_14.07 \ CuraEngine.exe

This program is distributet in the hope it will be useful did, but WITHOUT ANY WARRANTY: without even .... ...

You Should Have ... received a copy of the GNU Affero General Public Licenses along with this program. ... ...

Default config "default.cfg" not used

M107

G1 F2700 E-4.50000

G1 Z2009428.63

G0 X0.00 F9000 Y0.00 Z5.00

M104 S0; extruder heater off

M1 40 S0; heated bed heater off (if you have it)

... ..."

-------------

nothing more happens.

Any idea? :???:

 

[anon4321 16]

I don't think CuraEngine is the UI. Pretty sure it is the slicer. Try running Cura.bat from a command line to see if it gives you any information. The Cura UI is written in python and that is what the .bat starts.

 

[anon4321 16]

Also look in output.txt in C:\Program Files (x86)\Cura_14.07

 

[Daid 288]

Should be started from the start menu (not the engine exe)

On some windows installations the location where the settings are stored causes problems, I made a change in how this is done with the version at:

http://software.ultimaker.com/Cura_closed_beta/

 

[gr5 1,140]

kayoo - why post a topic and not even follow it? Click on "follow this topic" in the top right. If you ever read this topic.

I have win7 64 bit and cura works fine - it's not the operating system.

 

[Daid 288]

I have win7 64 bit and cura works fine - it's not the operating system.

 

We have a wide range of windows versions on machines in the office, so if Cura didn't work on one of them on general, I would know about it. But there are tons of different possible setups. (MacOS has the same issue, and a few more)

 

[kayoo 0]

kayoo - why post a topic and not even follow it? Click on "follow this topic" in the top right. If you ever read this topic.

I have win7 64 bit and cura works fine - it's not the operating system.

 

Sorry, I havn't seen it. Thank you for your advice!

 

[kayoo 0]

I don't think CuraEngine is the UI. Pretty sure it is the slicer. Try running Cura.bat from a command line to see if it gives you any information. The Cura UI is written in python and that is what the .bat starts.

 

Thank you! :-P

This is the information:

C:\Program Files (x86)\Cura_14.07>cura.bat

Traceback (most recent call last):

File "C:\Program Files (x86)\Cura_14.07\python\lib\runpy.py", line 162, in _ru

n_module_as_main

"__main__", fname, loader, pkg_name)

File "C:\Program Files (x86)\Cura_14.07\python\lib\runpy.py", line 72, in _run

_code

exec code in run_globals

File "C:\Program Files (x86)\Cura_14.07\Cura\cura.py", line 13, in <module>

from Cura.util import profile

File "Cura\util\profile.py", line 22, in <module>

import numpy

File "C:\Program Files (x86)\FreeCAD 0.14\bin\numpy\__init__.py", line 168, in

<module>

from . import add_newdocs

File "C:\Program Files (x86)\FreeCAD 0.14\bin\numpy\add_newdocs.py", line 13,

in <module>

from numpy.lib import add_newdoc

File "C:\Program Files (x86)\FreeCAD 0.14\bin\numpy\lib\__init__.py", line 8,

in <module>

from .type_check import *

File "C:\Program Files (x86)\FreeCAD 0.14\bin\numpy\lib\type_check.py", line 1

1, in <module>

import numpy.core.numeric as _nx

File "C:\Program Files (x86)\FreeCAD 0.14\bin\numpy\core\__init__.py", line 6,

in <module>

from . import multiarray

ImportError: DLL load failed: Das angegebene Modul wurde nicht gefunden.

C:\Program Files (x86)\Cura_14.07>

I am not an expert, so I don't know what that means. :???:

 

[kayoo 0]

Also look in output.txt in C:\Program Files (x86)\Cura_14.07

 

sorry, there is no output.txt in C:\Program Files (x86)\Cura_14.07 :???:

 

[anon4321 16]

Can you temporarily uninstall FreeCAD? looks like it is picking up stuff from the FC installation.

 

[kayoo 0]

That's it! I uninstalled FreeCad and Cura. After reinstalling first Cura and then FreeCad both run perfect.

Thank you anon4321, Daid and gr5 for your fast help!

 

[Daid 288]

Oh, yes, FreeCAD is causing crap with Cura. They install some global stuff that they shouldn't. Not sure if they fixed it in their latest release.

 

[aroth 1]

I've had no issue with the latest release of FreeCAD.

Though as in Kayoo's case, I've always installed Cura first and then FreeCAD. So it's possible that the installation order is significant.

 

[jingyuen-tey 0]

Hi,

I do have the same problem also. I had try the version 14.07 and the latest. The following are the output.txt file:

Traceback (most recent call last):

File "C:\Program Files (x86)\Cura_14.09.1_RC1\python\lib\site-packages\wx-2.8-msw-unicode\wx\_core.py", line 14660, in <lambda>

lambda event: event.callable(*event.args, **event.kw) )

File "Cura\gui\splashScreen.py", line 15, in DoCallback

self.callback()

File "Cura\gui\app.py", line 99, in afterSplashCallback

from Cura.gui import mainWindow

File "Cura\gui\mainWindow.py", line 17, in <module>

from Cura.gui import sceneView

File "Cura\gui\sceneView.py", line 28, in <module>

from Cura.gui.util import previewTools

File "Cura\gui\util\previewTools.py", line 12, in <module>

from Cura.gui.util import openglHelpers

File "Cura\gui\util\openglHelpers.py", line 17, in <module>

glutInit() #Hack; required before glut can be called. Not required for all OS.

File "C:\Program Files (x86)\Cura_14.09.1_RC1\python\lib\OpenGL\GLUT\special.py", line 323, in glutInit

_base_glutInit( ctypes.byref(count), holder )

TypeError: 'NoneType' object is not callable

 

may i know how can i solve this problem?

 

thank

 

[Daid 288]

Hi,

I do have the same problem also. I had try the version 14.07 and the latest. The following are the output.txt file:

Traceback (most recent call last):

File "C:\Program Files (x86)\Cura_14.09.1_RC1\python\lib\site-packages\wx-2.8-msw-unicode\wx\_core.py", line 14660, in <lambda>

lambda event: event.callable(*event.args, **event.kw) )

File "Cura\gui\splashScreen.py", line 15, in DoCallback

self.callback()

File "Cura\gui\app.py", line 99, in afterSplashCallback

from Cura.gui import mainWindow

File "Cura\gui\mainWindow.py", line 17, in <module>

from Cura.gui import sceneView

File "Cura\gui\sceneView.py", line 28, in <module>

from Cura.gui.util import previewTools

File "Cura\gui\util\previewTools.py", line 12, in <module>

from Cura.gui.util import openglHelpers

File "Cura\gui\util\openglHelpers.py", line 17, in <module>

glutInit() #Hack; required before glut can be called. Not required for all OS.

File "C:\Program Files (x86)\Cura_14.09.1_RC1\python\lib\OpenGL\GLUT\special.py", line 323, in glutInit

_base_glutInit( ctypes.byref(count), holder )

TypeError: 'NoneType' object is not callable

 

may i know how can i solve this problem?

 

thank

 

That's the total lack of 3D card drivers.

 

[jingyuen-tey 0]

I had try to do a clean installation of my nvdia graphic card driver and with latest directX. The problem remain the same. Could you advice other alternative solution?

 

[Daid 288]

I had try to do a clean installation of my nvdia graphic card driver and with latest directX. The problem remain the same. Could you advice other alternative solution?

You can also check if some application installed a global "glut32.dll" in windows/system32, as that should not be there and might be causing a conflict which causes this error in return.

 

[jingyuen-tey 0]

thank i found a software use install that dll. After uninstall it then everything is ok

 

[stefanl38 0]

I had the same problem with this glut32.dll. On my laptop it was the installation of Haskell.

de-installated HASKELL and everything worked fine.

best regards

Stefan