Jump to content
Ultimaker Community of 3D Printing Experts
Sign in to follow this  
scottfsmith

Ticket system - does it work?

Recommended Posts

At times they've been 2 weeks but lately I think they are happy that they got it down to 4 days. So I would suspect about 4 days. If you call them during their work hours (M-F, 5am to noon your time) they often answer instantly. Their english is great. Really great. In fact I feel sorry for all those Europeans who don't speak english and call tech support. At least the 2 people I've met (I think they have more now).

For UM2 you get tech support here in USA but for UMO I think it's Netherlands.

 

Share this post


Link to post
Share on other sites

Thanks, four days is OK.

I did drill them out but the jig I rigged to hold them on the drill press was a little "under designed" shall we say and they didn't come out perfectly straight. I could do some grinding/shimming and get them to work OK, and might do that if the parts take a long time to show.

Scott

 

Share this post


Link to post
Share on other sites

At times they've been 2 weeks but lately I think they are happy that they got it down to 4 days. So I would suspect about 4 days. If you call them during their work hours (M-F, 5am to noon your time) they often answer instantly. Their english is great. Really great. In fact I feel sorry for all those Europeans who don't speak english and call tech support. At least the 2 people I've met (I think they have more now).

For UM2 you get tech support here in USA but for UMO I think it's Netherlands.

Lol, when I once thought about calling them, I had prepared by looking up some dutch phrases to say hi and explain that I was a dumb american that didn't know any Dutch, but then I couldn't get Skype to work right and never got back around to it. Might have tried harder if I new they spoke English. :(

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

  • Our picks

    • How to 3D print with reinforced engineering materials
      Ultimaker is hosting a webinar where we explain how you can achieve and maintain a high print success rate using these new reinforced engineering materials. Learn from Ultimaker's Product Manager of Materials and top chemical engineer Bart van As how you can take your 3D printing to that next level.
      • 2 replies
    • "Back To The Future" using Generative Design & Investment Casting
      Designing for light-weight parts is becoming more important, and I’m a firm believer in the need to produce lighter weight, less over-engineered parts for the future. This is for sustainability reasons because we need to be using less raw materials and, in things like transportation, it impacts the energy usage of the product during it’s service life.
        • Like
      • 12 replies
×

Important Information

Welcome to the Ultimaker Community of 3D printing experts. Visit the following links to read more about our Terms of Use or our Privacy Policy. Thank you!