Did you get the part from Ultimaker? It's not Chinese eBay stuff? If so return it.... I'm sure ultimaker/reseller will correct it for you.
The newest boards have detachable connector blocks. They come off in pairs and just slide onto those pins. But yes, contact your seller so that they can get that sorted out for you. If they have any spare boards in stock they can just pull those blocks off for you and send them to you in an envelope.
Umm, this kind of stuff should be added on the UMO+ manual, or at least someone could post it to the moderators? @sandervg ?
@IRobertI do you have an image of the connector block outside the board? Maybe @michaelwegelin can check on the UMO+ box to see if the block is around dancing and he might be able to 'click' it ?
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neotko 1,417
Holy!
I would contact my reseller Asap for a fix/replacement
Maybe some new very hard DIY ? That does look normal at all.
Also don't solder it, you don't want to loose the 1 year warranty
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