Thanks Ian,
That has laid my mind at rest a bit. I have been conversing with them on Facebook in a limited way but was getting more and more agitated. I had heard of their excellent customer service, so to receive none is quite shocking to me. I'm just eager to resolve the situation. Thanks for you help.
Dominic
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ian 32
Hello.
Sorry to hear about your experience.
I do know that a lot of people from ultimaker are out of the office this week and last doing big fairs in america and europe.
And in my 2 years that I have known ultimaker, they have really bent backwards to make things right..
I would ask for you to wait until the start of next week, then the head of customer care Sander will be back in the office and will.. im sure contact you and try and organise something..
Best wishes.
Ian :-)
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