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Ultimaker S5 - I can't print over 218 mm in the Y-Axis.

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Posted · Ultimaker S5 - I can't print over 218 mm in the Y-Axis.

We very recently received this ultimaker S5, and I have encountered an issue that I can not resolve. We are trying to print an object with physical dimensions of (XYZ): 229 x 230 x 295 mm. I have checked and all these values correspond with the volume of the device, which are (XYZ): 330 x 240 x 300 mm. 


My issue lies with the Y-Axis scale. I can not seem to go over 218 mm to print. Everything else is fine with no problems. If anyone can help me. I would very much appreciate it. 

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    • 3 weeks later...
    Posted · Ultimaker S5 - I can't print over 218 mm in the Y-Axis.

    I haven't tried to print up to the limits of the y-axis, but I have the same problem with the x-axis: I cannot print an object larger than 321 mm. Are you using Cura 4.1? That is where I am blocked from using the full build area. I was thinking of changing the machine settings to increase the build plate dimensions. Have you tried that? Do you know whether the issue is the printer or the slicer software?

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    Posted · Ultimaker S5 - I can't print over 218 mm in the Y-Axis.

    What I did was test out the full limits of the printing capacity. And figured out how much actual print area was available for use. The issue I believe is the print head. It needs sufficient space for the nozzle switch. I eventually had to resize the print in order to make it fit inside. I am using cura 4.1. But I essentially I think the issue is that the printer has a set limiter. 

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