Ultimaker 2 Extended + Z Height

[PaulDF 0]

Dear Ultimakerists,

 

I am having an issue using the full print height of our UM2E+. The model is just under 300mm, and I am printing from 0 i.e. not raft. The preview (below) shows that CURA (4.1.0) believes it will print but I have tried twice and the print stops at 225mm and the printer throws a "ERROR: tried to print out of printing area".

 

I can see how the print might fail closer to the Z height limit but 75mm short seems strange. I have checked that the Printer Settings are set to 305mm Z height.

 

It is very possible I am missing something very obvious, so ahve attached the project file. Any help is greatly appreciated.

 

UM2E_part.3mf

 

 

Edited August 2, 2019 by PaulDF
Duplicate images

[tinkergnome 927]

4 hours ago, PaulDF said:

print stops at 225mm and the printer throws a "ERROR: tried to print out of printing area".

 

Hi @PaulDF,

1. That's a check and an error message of the printers firmware and not related to Cura at all
2. The UM2+ (non extended) has a maximum z position of 225mm

My best guess is: There's the wrong firmware installed on the printer. Don't you have a problem with the build plate leveling as well?

[PaulDF 0]

Thanks for the reply.

 

I have updated the Firmware (twice) so will run the print again to see if it has solved the issue. Oddly, the bed leveling was/is fine, and all other prints smaller than 225mm tall have been printing fine, hence me thinking I was missing something in Cura.

[tinkergnome 927]

3 hours ago, PaulDF said:

I have updated the Firmware (twice) so will run the print again to see if it has solved the issue

 

It would be cheaper, if you create a short gcode file by hand and "print" it from the sd-card (just to test, if the printer can reach the height without an error message).

Something like this would be probably sufficient:

 

G28 Z0 ;home z
G0 F2400 Z230  ;raise z to 230mm