[UMS5] Unable to update firmware

[JM700042 0]

Hello Ultimaker Community,

 

Our UMS5 is currently running 5.1.93.20190313 and we are attempting to update to the intermediate firmware version (5.1.94) and we are unable to. We would download the two files required (.tartar and .tar.xz.sig) and place them in the root directory of our USB Flash Drive and when we went into Gear Icon -> Maintenance -> Update Firmware on our UMS5, it would show a blank screen and not give an option to update. Is there anything I can do to `fix this issue?

[Framar 38]

Have you tried to just reboot the printer? and then install the firmware.

[tlangsmith 1]

I am having the same problem, 

did you ever find a solution?

[mrperrotto 0]

I send jobs to my 2 Go using Cura. The plate does not rise and the extruder does not heat up but the  printer goes through all the motions and the software indicates its printing fine.