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[UMS5] Unable to update firmware


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Posted · [UMS5] Unable to update firmware

Hello Ultimaker Community,


Our UMS5 is currently running and we are attempting to update to the intermediate firmware version (5.1.94) and we are unable to. We would download the two files required (.tartar and .tar.xz.sig) and place them in the root directory of our USB Flash Drive and when we went into Gear Icon -> Maintenance -> Update Firmware on our UMS5, it would show a blank screen and not give an option to update. Is there anything I can do to `fix this issue?

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