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jkcz

S5 Firmware Issues

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Posted · S5 Firmware Issues

We purchased our S5 in July and have been using the same firmware version since then. (I think it was 5.2.11) Was pretty stable; only issues we experienced were when CPE or PC parts would sometimes detach from the buildplate and cause the Z axis to jam, then freefall and the printer would continue to print until it would complete the program. We had a few major material buildups; one time the bottom fan door axis broke right off but that is another story. Anyways, I noticed last week that there was a new update available - 5.2.24 so I went ahead and installed it. The printer acted a bit different (can't totally skip cooldown anymore!) but I didn't think much of it until I printed something overnight which also managed to detach and jam the head, almost breaking it for a second time. (Usually I check the progress but this time the camera wasn't working; neither through Cura or in the browser. If I see something odd I can pause or abort remotely). So then I checked for updates again and saw another one - 5.2.27, I installed it but the camera feed is still dropping out after a few hours of printing. The only way to fix this is to restart the machine, which means I can't really trust the printer on long, unattended prints. I would appreciate either a firmware upgrade which fixes these issues or help to downgrade to the last known stable release - preferably before the skip cooldown option was removed and where the camera feed was also still functional. We were planning on buying another S5 here at work but with my recent issues it is on hold. This is an expensive machine and it has to be more stable and dependable and less self-destructive.

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Posted · S5 Firmware Issues
25 minutes ago, Carla_Birch said:

5.4.27 is the latest firmware for the Ultimaker S5, i'm guessing thats the one you mean you updated to?

Yes, as I wrote, I updated to 5.4.24 and after that to 5.4.27.

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Posted · S5 Firmware Issues
1 hour ago, jkcz said:

Yes, as I wrote, I updated to 5.4.24 and after that to 5.4.27.

 

Yep but you typed 5.2.27, thats why i was checking, but guessed you had mistyped. Have you tired a cura connect reset on the printer?

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Posted · S5 Firmware Issues
4 minutes ago, Carla_Birch said:

 

Yep but you typed 5.2.27, thats why i was checking, but guessed you had mistyped. Have you tired a cura connect reset on the printer?

Oh sorry, didn't realize that. Yes I tried that earlier today and now I guess I'll have to wait and see, hopefully this fixed it. But in doing so we lost all our stats and counters, didn't realize that would happen since it's not a full factory reset. Thanks for the tip!

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Posted · S5 Firmware Issues

So a little update - I contacted our dealer and in turn they forwarded my request to Ultimaker. I received my original firmware file - version 5.2.11; installed it and our printer is running fine now. No wasted time waiting for cooldown and the camera feed works great again. A Cura Connect reset seemed to fix it while still on 5.4.27 but I didn't test for very long so can't confirm whether or not the issue would have eventually reappeared. Thanks @Carla_Birch for the tip!

The dealer also knew about the firmware update headaches, I must have not been the only one complaining. Let's hope Ultimaker doesn't let these issues ruin their good reputation in reliability and service. I'm sure they're working hard, but personally from now on I will be waiting with available firmware updates and reading others' experiences and changelogs more thoroughly before I update our machine.

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