Cant connect S5 to digital factory

[rmerlo 0]

Anyone else having this issue?

 

I enter the PIN shown in the printer screen to digital factory and nothing happens, if I try the same pin a second time it says no printer is using that pin...

 

Cheers,

 

Rodrigo

[jol 1]

same here, i can't connect

 

[UlrichC-DE 13]

Attempt made after firmware update. Newly activated and PIN entered. It does not work.

[rmerlo 0]

Seriously, no official response on this? Are we the only ones seeing this?

[UlrichC-DE 13]

I guess they have other worries right now. Yesterday was the release of the new firmware. Many have probably taken their printers out of the closet and tested them. I don't want to know how many emails they had today.

[jol 1]

update: even with the new firmware update i have the same result. 

[ctbeke 86]

Apologies for the late reply, I usually don't look in the hardware forums but a colleague just made me aware of this thread. I'll move the thread to the Digital Factory section.

 

As for the issue, please try the following things:

 

1) If you printer has been a guest in a local group before, make sure to disconnect it from the host printer. You can do this via http://ip_of_your_printer/print_jobs. Then try the pin connection flow again.

 

2) If that did not work, please upload the printer's logs here or in a private message to me. You can extract the logs via the display's settings menu to a USB drive.

 

3) Lastly we have the nuclear option, which is to do a factory reset via the printer's display. This should wipe any inconsistent state that might cause the issue and allows you to start cleanly.

[jkcz 5]

I had the same issue, couldn't connect using the code on the screen. What I had to do was to Reset Digital Factory after the update and then it worked perfectly (same issue on both of our S5's).

[ctbeke 86]

Great to hear that you were able to resolve the situation. As this is obviously not a desired situation I'll keep working with the embedded teams to make the networking more stable.

[jkcz 5]

Yes, I lost all my statistics and analytics (actually they were already inaccessible after the upgrade but before the reset). The only real way I can count machine hours is through the nozzle data which is obviously not the best solution. Thanks for all your hard work!

[ctbeke 86]

Improving the reporting (and moving it off the printer to Digital Factory) is pretty high on our wish list, so expect improvements in that area 🙂

[jol 1]

20 hours ago, jkcz said:

I had the same issue, couldn't connect using the code on the screen. What I had to do was to Reset Digital Factory after the update and then it worked perfectly (same issue on both of our S5's).

 

the digital reset worked for me to! i` overlooked the option. Thanks!

 

[ctbeke 86]

2 hours ago, jol said:

 

the digital reset worked for me to! i` overlooked the option. Thanks!

 

 

Great to hear that you're up and running again. For anyone still having this problem, please share some logs with us so we can investigate the root cause and fix the problem permanently.

[UlrichC-DE 13]

You can add a hint to this information in the activation dialog?

A kind of short info.

--
Problems with activation - >
    I have no code -> try this
    Factory cannot find printer -> try this
--
That would be great

[ctbeke 86]

On 7/24/2020 at 5:26 PM, UlrichC-DE said:

You can add a hint to this information in the activation dialog?

A kind of short info.

--
Problems with activation - >
    I have no code -> try this
    Factory cannot find printer -> try this
--
That would be great

 

I'll relay that suggestion to the Digital Factory development team, Thanks!