If you're in the states (which I'm guessing you are since it was a MakerSHED purchase), I've had luck with Woodcraft. They have 6mm birch plywood in stock in different sizes; a 30" x 48" will run you around $21 plus S&H. It may actually be 0.25" instead of 6mm, but its only about 3 sheets of paper thicker, so it shouldn't matter.
Don't email ultimaker. Open a support ticket at support.ultimaker.com
Be aware that they have already gone home for the day as it is noon here in Boston but 6pm in The Netherlands.
They will likely send you a free one promptly as of course they are in stock and it will probably take about 3 or 4 days once they ship it.
While you are waiting for it consider assembling the Z stage and/or the print head as those can be done "out of order" and take a while. Also the ulticontroller (although that doesn't take long at all!). The Z stage took a very long time for me compared to everything else. I had to do a hours of filing.
I did put in a support ticket. I put it in Sunday night.
I did put in a support ticket. I put it in Sunday night.
Heard back from Ultimaker now. They said they are looking into it and hope to have a solution soon.
I hope they find the problem, To me it looks like someone used the wrong file to cut the parts, or something like that. I hope this did not happen to very many panels.
I'm guessing the panel slipped at some point while it was being cut. I know one other person who got a bad panel where it doesn't align but I think this only happens to maybe 1%.
It doesn't look like it slipped. For starters, the outline of where it was cut out is perfectly smooth and complete. Also, when the panel is flipped, putting the motor incorrectly on the front side of the machine, the outline of left and right panels matches perfectly (even in the incorrect flipped orientation the tabs don't fit in the rectangular slots.)
In other words, it would have been a strange slip that managed to produce this result.
If you're in the states (which I'm guessing you are since it was a MakerSHED purchase), I've had luck with Woodcraft. They have 6mm birch plywood in stock in different sizes; a 30" x 48" will run you around $21 plus S&H. It may actually be 0.25" instead of 6mm, but its only about 3 sheets of paper thicker, so it shouldn't matter.
Do you have any problems with knots? The Woodcraft stuff is not the fancy aircraft grade plywood that the machine is made from. I am a little worried that it might not work so well in the laser cutter.
Aircraft Spruce. Cheap, fast shipment in the US, whatever thickness and quality level you want.
Do you have any problems with knots? The Woodcraft stuff is not the fancy aircraft grade plywood that the machine is made from. I am a little worried that it might not work so well in the laser cutter.
Aircraft Spruce. Cheap, fast shipment in the US, whatever thickness and quality level you want.
To be honest I was using the Woodcraft birch on a different project, so I wasn't really paying attention to knots. I don't think there was any issue with knots, but flatness may be off from an aircraft version. I would go with Nick's suggestion; I haven't used them personally but have heard good things about them, excluding a higher cost.
Finally got a decision from Ultimaker, they recommended replacing the laser pack entirely. They will be shipping one to me soon. I am not looking forward to going through the finishing process again, or waiting for the shipment, but at least least I will have the right parts.
Need to think of something to do with the old parts now. Some of them I will likely keep for spares. I think I will have to cut the frame up to get the bearing out. They were a real tight squeeze to get in there. That pretty much means it won't be useful for building another ultimaker, even if I get all the other parts together. The wood is really nice, but I am afraid the finish might release some bad stuff if I laser cut it.
Probably don't have to be worried about the finish when lasercutting, unless you sought out some lead paint, just for style points. Bet the glue in the plywood is worse, and that gets cut all the time.
I said it already - but consider assembling the Z stage now with the parts you have.
I said it already - but consider assembling the Z stage now with the parts you have.
I might do that, just so I will have experience having done it. Their support team might get there in the end, but they aren't exactly lightning fast. Asked for and received my shipping address on the 12th at around noon (their time). Haven't heard back from them yet about shipping information. Wish I had a better idea about how long this was going to take.
My reason for not pushing forward with assembly has been that I don't want to refinish everything to match. Staining and lacquering took a lot of time and effort. I just about had a mental brake down when I discovered the panel didn't fit.
Funny thing is that I looked around for information on checking all the QCing the parts upon delivery, and didn't find anything. Wish I had taken the time to find the cut files and figured it out for myself. Then I could have spent last weekend doing something besides breathing fumes.
Started on the Z platform and found that the 30mm screws are bottoming out in the t-slots in step 4.
Just thought of a simple solution to the issue with the t-slots.
Adding hex nuts to the six screws before inserting them will resolve the problem.
I am starting to go from patient to really irritated about how long Ultimaker is taking to ship. It seems to take 48 hours for them to give a reply to anything, even if I reply back before the open of business in the Netherlands.
(In Netherlands time)
Dec 10th 8 am: I created the ticket on the
Dec 12th 12:40 pm: Ultimaker responds that they recognize the problem, recommend resolution and ask for shipping address.
Dec12th 3 pm: I reply with shipping address
Dec 16th 2:30 pm: They ask for more info
Dec 17th 4:30 am: I provide the additional info
So it has now been a week. They have recognized that there is a problem. I have been relatively quick to respond to their requests for information, and they seem to be treating the problem with all the urgency of a sundial. Maybe there is something I don't get about Netherlands culture, but it doesn't seem like it should take this long.
:( :( :( :( :( :( :( :(
New parts are finally shipping. Hurra!
Any idea on how long DHL "EXPRESS WORLDWIDE" service takes to get from Netherlands to the U.S.?
Typically 3 days. They are quite fast and seem to work on Sundays (not sure about dec 25 though).
Finally got a chance to test the new panel today and just about cried when it didn't fit. They said they were sending a whole new laser pack, but it was just the one panel. I don't even no what to say to the Ultimaker people anymore. I am so upset.
So sorry to hear that you're having problems still. I'll poke the support folks about it on your behalf.
Is the new panel the same as the one you had before? If so, then I suspect that the problem isn't that panel, but one of the others - or that there's something about the other parts of the assembly that is causing problems.
How do the old and new panels compare?
Have you compared the panels to the drawings?
https://github.com/Ultimaker/UltimakerOriginal
The above link has drawings of all the panels. Maybe you should have figured out which measurement was off (if any) before requesting a specific panel. Sorry about your frustration. Click on the above link, select the panel you care about, then you can select the pdf drawing and hit "raw" to just get the file. Or you can download the STEP file if you have autodesk, solidworks or a few other cad systems that read it. Personally I would probably just get a screen shot of the pdf, load it into photoshop and setup the mm/pixel in photoshop to match the drawing. Then make measurements directly with photoshop.
Or I would photograph all my suspect panels and compare them visually on the computer screen on top of each other with the pdf images.
You took a great photograph of the problem in your original post in this thread. But I can't really see the right panel underneath. Could you take a photograph of that also? That combined with the photograph of the left panel on top that you already took - and combined with the pdfs - maybe that can narrow down a specific dimension so that you can say "only ship me the left panel if the distance from the bearing hole to the edge is X mm". Something like that.
UM is probably going to think you simply put the right panel on inside out. Or something like that. So if you show a photo of the right panel installed properly it is more convincing.
So sorry to hear that you're having problems still. I'll poke the support folks about it on your behalf.
Is the new panel the same as the one you had before? If so, then I suspect that the problem isn't that panel, but one of the others - or that there's something about the other parts of the assembly that is causing problems.
How do the old and new panels compare?
The new left panel is different. It is closer to fitting. Also, I just checked the alignment of the bearings relative to the right panel and they still do not line up. I am suspicious that more than just the left panel was cut incorrectly.
You took a great photograph of the problem in your original post in this thread. But I can't really see the right panel underneath. Could you take a photograph of that also? That combined with the photograph of the left panel on top that you already took - and combined with the pdfs - maybe that can narrow down a specific dimension so that you can say "only ship me the left panel if the distance from the bearing hole to the edge is X mm". Something like that.
UM is probably going to think you simply put the right panel on inside out. Or something like that. So if you show a photo of the right panel installed properly it is more convincing.
In the photo, the left panel is installed on the correct side.
.png.790188cb2d32e3558395d7e5fbc992f3.png)
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Don't email ultimaker. Open a support ticket at support.ultimaker.com
Be aware that they have already gone home for the day as it is noon here in Boston but 6pm in The Netherlands.
They will likely send you a free one promptly as of course they are in stock and it will probably take about 3 or 4 days once they ship it.
While you are waiting for it consider assembling the Z stage and/or the print head as those can be done "out of order" and take a while. Also the ulticontroller (although that doesn't take long at all!). The Z stage took a very long time for me compared to everything else. I had to do a hours of filing.
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