Network Issue - Ultimaker S5

[aksasaleem 0]

Hi,

 

I have an issue with connecting the Ultimaker S5 to my network.

 

I get to the stage where it lists the networks available, however, I do not see the one I need to be connected too. That Wi-Fi is connected to my laptop, and my phone so the connection works. I have rebooted the Ultimaker, I have also saw that our network (AC105) is on 5GHz and not 2.4GHz, and this does not seem to be a problem. I can get the printer to connect via the Guest Wi-Fi just not the main one.

 

Are you able to help?

[Smithy 1,146]

The Ultimaker S5 is only compatible with 2.4 GHz. 

Maybe your guest wifi is on 2.4 GHz which is a common practice.

[aksasaleem 0]

All our networks run on 5GHz, so this is not the case, and it's not that it won't connect, I can't even see our network on the list, but as I say that network (AC105) connect perfectly fine via smartphone and laptop, it's just whilst going through the Ultimaker setup

[aksasaleem 0]

Also, just wanted to mention that it sees and connects to the guest Wi-Fi as I mentioned before.

[CarloK 205]

Like mentioned above, the Ultimaker printers only work on the 2.4GHz band. Trying to connect the printer to a 5GHz network will never succeed.

 

Most likely your guest network is at 2.4GHz. Most routers that support 5GHz, also can be configured to grant access at 2.4GHz. 

[aksasaleem 0]

So, is this you saying that we would need to check something on the configuration side?

[Smithy 1,146]

Yes, you need a 2.4 GHz wifi to connect the printer.

[aksasaleem 0]

Hi,

 

2.4GHz is enabled on our Wi-Fi. This does not seem to be the issue. Is there anything else you can suggest?

[aksasaleem 0]

Is anybody here to support me on this issue please?

[aksasaleem 0]

As mentioned it sees the guest WiFi not AC105

[Smithy 1,146]

If your AC105 is really 2.4 GHz and not only the AC100, then something else is different between these wifi networks. 

Have you tried to enter manually the AC105 network?

[aksasaleem 0]

Hi All,

 

I have managed to get it to connect to AC105, it happened to show up on the list this morning and connect.

 

However, I cannot get onto the Digital Factory. I cannot add the printer. When I hit connect on the machine it just whirls for like a millisecond and just keeps glitching? Is this a machine fault?

 

[CarloK 205]

I still think you have Wi-Fi network connection problems.
A thought came up: When you setup the S5 for WiFi connection, did you select the correct country settings? And the same for your WiFi router? These settings should be equal in both devices as the allowed frequencies differ for many countries. Selecting different settings in the two devices will result in instable network connections (and is illegal).

 

To exclude wireless network problems, temporarily use an ethernet cable.