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CarloK last won the day on February 14 2020

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  1. @sbfdfmdk One thing I notice from the log files is that the bed is at a very low level, i.e. the thumbscrews are very tight. This might explain the leveling problems as the process is a tight balance between springs in the bed and springs in the print head. Try raising your bed by about 6mm. The official distance for the build plate springs is approximately 14mm.
  2. How were the results when you tried with another SD card? A long shot, but what type is the SD card you use? We only support standard SD and SDHC cards, the newer card types SDXC and SDUC are not supported. i.e. most cards up to 32Gb are fine, anything larger than 32Gb will fail.
  3. I'm one of the software engineers that worked on the UM2 so we should be able to figure this out. It's very weird and the only thing I can think of is that it is similar to the bug we fixed in firmware v3.3.0 I know you updated the firmware using Cura, but let's double check. Can you go to the maintenance menu and verify the firmware version? It should report as: Mar 15 2018 13:03:13 Vers:_3.3.0
  4. Great to hear the link to the recovery image helped you out. I updated the post to link to the latest 5.2.16 image.
  5. Ultimaker firmware for the UM2.1 Extended can be found here: https://github.com/Ultimaker/UM2.1-Firmware/tree/UM2.1_JarJarExtended Double check the heater cartridge to not have a short circuit, otherwise you will break the switch on the control board. Changing the HEAT1 output to the HEAT2 output is possible by changing the pin numbers in the file pins.h
  6. I can't help with the Pro Bundle, that was developed by another team. Looking at the diversity of the problems I suggest to contact your reseller. Also, as already suggested, check your firmware version and report it here. Upgrade to the latest v5.8.2
  7. Thanks for posting the video. Like I said, it's a weird bug. Weird, because I checked and the pause command is only activated from 2 situations: 1) The user activating the menu option or 2) An M0 or M1 gcode command. Neither of those situations are present... Is it always the same file that's failing?
  8. @wfin73 You are hijacking a topic that has nothing to do with the original question. Please start a new topic for unrelated questions. Short answer: a factory reset should take not much longer than a standard system boot, i.e. about 5 minutes. Power cycle your machine when it takes 20 minutes. Worst case you have to do a new factory reset.
  9. What printer model do you have? How old is your printer? Was it always working correct and now starts failing? What are you doing when it fails? When you are printing, is this with special materials that require higher temperatures? More info will get you better and quicker answers.
  10. Nice and elegant solution to use that more powerful adapter. Just a note: each pin on the connector is rated up to 10A each. You are not allowed to double this capacity by operating in parallel. Safety regulations say that you also have to be within maximum ratings when 1 or more pins break down. So, you are not allowed to combine the two pins in parallel as 1 x 20A What you can do is 2 x 10A. That is, on your controller board you design the electronics in such a way that the bed is powered from 1 connector pin and the other circuits from the second pin.
  11. The article you link to came from this part of the Ultimaker website, there you also find a document named 'End of Life Policy'. When I read that document, then there will be 3 more years of support and spare parts for 3 years after the date the product is announced as 'End of offering'. For the UMO+, UM2+ and UM3 this announcement has not been made yet so you can expect minimal 3 more years of support. When that announcement will be made isn't clear. Given that those printers have a successor model released you might expect it soonish, but I've also seen Ultimaker to c
  12. The help text on the website needs some improvement. First of all, there is most likely no hardware problem. We have two cpu boards communicating with each other, and when there is no communication for 30 minutes, then there follows a safety shut down. What I assume happened here is, you powered up the machine and then you were going to update the firmware. This took some time and the 30 minutes time limit was exceeded. Am I right? If not, can you then explain what you did when the error message appeared? For now, reboot the printer and install the latest firmware a
  13. The latest UM2(+) firmware is included with Cura and had its last update with the Cura 3.3 release in April 2018. There is also a beta version which fixes some bugs but never made it to an official release: https://github.com/Ultimaker/UM2.1-Firmware/blob/UM2.1_JarJar/releases/beta/MarlinUltimaker2plus_20181007.hex (right click on link, and then 'save link as'). These are the changes compared to the v3.3 Cura release: Copied stepper module fixes from UM3 / Open source Marlin project. These fixes solve the problem where during fast movements you sometimes hear
  14. I moved your question to the Cura section of this forum where it will get more attention. I know of some problems in older Cura versions, but the problem you mention here is new to me.
  15. What kind of print core are you using? Is it an original Ultimaker print core? This type of problem in the XY calibration print most likely comes from using a print core with a bad configuration (there is a small programmable memory on the print core). See this thread for how to re-program the printcore. Note that there are different files for Ultimaker print cores and 3dsolex cores. Looking at it again, the 3dsolex 'solution' will not fix this specific error. Leave a note here when you have 3dsolex so I can look into it.
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