Digital Factory down?

[jonjar 0]

Can't reach Digital Factory... "no healthy upstream"

Is this global or just my account/printer? Monitoring a long printjob at work from home so bad timing...

[Smithy 1,141]

Seems so, it is working after a few reloads, but really slow.

[mrzanee 0]

Hi. New to the cloud printing (until last Friday I used a hosted group of printers) but I too have had issues this morning. All printers where missing then when they did reappear they where randomly showing as offline. iIt's still lagging too. Is this common or is cloud printing more reliable normally? I switched from our previous setup (ie a hosted group) as often when the host printer was printing the system became un-responsive (however I do miss have a queue for a group rather than individual printers).

[ctbeke 133]

Hi,

 

There is a known issue with the remote printing parts of Digital Factory.

We're working on resolving the problem as quickly as possible.

Apologies for any inconvenience in the mean time.

 

Chris

[gr5 2,094]

It appears to be up again.

[mrzanee 0]

Seems all is good now. System is very responsive. Thanks

Z.

[jonjar 0]

And now it appears down again...  😕

[ctbeke 133]

Hi,

 

Efforts to better understand and permanently resolve yesterday's issue caused a smaller outage today. Everything is back up now. Apologies for those who were not able to do their business because of it. Especially the timing, shortly after last weeks launch, is very inconvenient. We strive for a stable and performing platform, and this incident definitely gave us some pointers on where to improve, and we'll do so short-term.

 

I hope I can share a more detailed analysis publicly soon as well.

 

Chris

[mrender 22]

My printers have all suddenly gone offline from Digital Factory, is this a common problem?

 

[gr5 2,094]

This is a "major outage" !!

 

There is a new issue with the certificates.  Printers can't access digital factory.  More information here:

 

http://status.ultimaker.com/

[gr5 2,094]

@mrender Please see this thread: 

 

 

[gr5 2,094]

@mrender - I didn't notice earlier but Ultimaker added a workaround to let your printer access digital factory.  It's in the "status.ultimaker.com" area.