Solved need instalation help on HP Envy laptop and windows 10

[Panther45 0]

I am setting up on HP envy laptop with windows 10  that is up to date.  I have downloaded the software on two browsers and am getting the same result. I can check through the screens on the agreement and on the select folder screen I get an "error opening file for writing"

 

I have two of the computers and it happens on both of them.   Whatever I am doing wrong, I am at least consistent.

 

Just setting up a system for on time manufacturing and I seem to be stuck in the starting gate

Thanks for your help

[ahoeben 1,886]

Could you add a screenshot of the error? When the error is showing, just do Ctrl + PrintScreen, and then paste in a reply here. It will also help if you post a link to your Cura.log, which can be found in %APPDATA%\cura\4.9

[Panther45 0]

---------------------------
Ultimaker Cura 4.9.1 Setup
---------------------------
Error opening file for writing:

 

C:\Program Files\Ultimaker Cura 4.9.1\Cura.exe

 

Click Abort to stop the installation,

Retry to try again, or

Ignore to skip this file.
---------------------------
Abort   Retry   Ignore   
---------------------------

 

 

I searched the drive for  Cura.log and for  %APPDATA%\cura\4.9 and for  %APPDATA%\cura\4.9\Cura.log   and found no results.  Do you think the log is missing??

 

 

 

[gr5 2,094]

Well it can't write to that file.  That file is the cura program itself.  So here are some possibilities:

1) The most common - when I see that error - is that the program is running (cura is running).  I'd launch task manager and make sure Cura isn't running. 

 

Also go to that folder c:\Program Files\Ultimaker Cura 4.9.1\

see if the folder exists and see if Cura.exe is in it .  If so then try to delete the file.  If you can't delete it, particularly as administrator, then something has the program open.  Worst case - reboot and try to delete it again.

 

The installer can't create Cura.exe (cura itself - the main program) if it's locked because it's currently running or open for some other reason.

 

2) Well maybe the file doesn't exist - maybe you don't have privilege to write to that folder.  Maybe run the installer as administrator - right click the setup and choose "run as administrator"

 

[Panther45 0]

Great information!  thanks for that, it all sounds right.  I did not consider that it might be running.  I am away form the shop and I will try your thoughts the minute I get back.    Funny how knowing about the software makes this easier......   Many thanks

[Panther45 0]

OK   I ended up running it as you suggested. The admin seemed to clear it up after I got it cleared.  The program was running and that was the root cause of the problem.  I am an aviator and this was pilot error.  It seems someone else beat me to the install and forgot to tell me.  I spent time fixing software that was working!   Right when I thought we had made every mistake one could make.

 

Thanks for the help, the next set of questions will be bigger challenge for yall.