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Cura crashes on start up


tobiac
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Posted · Cura crashes on start up

Hey

 

Cura crashes on start up every time. I already tried several versions and completely clean installations.

I deleated the "\AppData\Local\Temp" folder and every other folders named "Cura" or "Ultimaker" on my system to get a clean installation, still no success.

Deleted new Windows updates and downgraded my Nvidia driver but it didn't help, after installing them again it surprisingly worked but after two pc restarts it crashes again.

I tried to run Cura with no internet connection and only one screen connected. And i have only one grafic card connected.

 

My pc specifications:

Ryzen 5 3600

Nvidia GTX 670

32 gb ram

Win 11

 

 

I already contacted the german Ultimaker forum but they coudln't help me as well.

 

Thanks for your help. (sorry for my bad english)

cura.log

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    Posted · Cura crashes on start up
    17 minutes ago, tobiac said:

    Cura crashes on start up every time.

    Every time? The logs show you loaded a model and moved it around and slicing it a couple of times last night.

     

    Did the crashes start to happen before or after that?

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    Posted (edited) · Cura crashes on start up

    Similar situation here:

     

    Starting today 1/31/22, Cura crashes on startup.  Had 4.12.1 installed - crashed.  Uninstalled that and installed 4.13.1 - crashes.

     

    4.13.1 logs: 

     

    Traceback (most recent call last):
      File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\Qt\Bindings\MainWindow.py", line 256, in _render
      File "C:\Program Files\Ultimaker Cura 4.13.1\plugins\SolidView\SolidView.py", line 328, in endRendering
        array = np.asarray(QImageArrayView(xray_img)).view(np.dtype({
      File "numpy\core\_asarray.py", line 102, in asarray
    TypeError: int() argument must be a string, a bytes-like object or a number, not 'QImageArrayView'


    Thread 0x0000441c (most recent call first):
      File "C:\Program Files\Ultimaker Cura 4.13.1\plugins\USBPrinting\USBPrinterOutputDeviceManager.py", line 79 in _updateThread
      File "threading.py", line 870 in run
      File "threading.py", line 932 in _bootstrap_inner
      File "threading.py", line 890 in _bootstrap

    Thread 0x000035a8 (most recent call first):
      File "threading.py", line 306 in wait
      File "zeroconf\__init__.py", line 2534 in wait
      File "zeroconf\__init__.py", line 1715 in run
      File "threading.py", line 932 in _bootstrap_inner
      File "threading.py", line 890 in _bootstrap

    Thread 0x00000d94 (most recent call first):
      File "threading.py", line 306 in wait
      File "threading.py", line 558 in wait
      File "C:\Program Files\Ultimaker Cura 4.13.1\plugins\UM3NetworkPrinting\src\Network\ZeroConfClient.py", line 81 in _handleOnServiceChangedRequests
      File "threading.py", line 870 in run
      File "threading.py", line 932 in _bootstrap_inner
      File "threading.py", line 890 in _bootstrap

    Thread 0x00003370 (most recent call first):
      File "zeroconf\__init__.py", line 1369 in run
      File "threading.py", line 932 in _bootstrap_inner
      File "threading.py", line 890 in _bootstrap

    Thread 0x00003bcc (most recent call first):
      File "C:\Program Files\Ultimaker Cura 4.13.1\plugins\RemovableDriveOutputDevice\RemovableDrivePlugin.py", line 61 in _updateThread
      File "threading.py", line 870 in run
      File "threading.py", line 932 in _bootstrap_inner
      File "threading.py", line 890 in _bootstrap

    Thread 0x00003790 (most recent call first):
      File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\Backend\Backend.py", line 165 in _storeStderrToLogThread
      File "threading.py", line 870 in run
      File "threading.py", line 932 in _bootstrap_inner
      File "threading.py", line 890 in _bootstrap

    Thread 0x00001a00 (most recent call first):
      File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\Backend\Backend.py", line 153 in _storeOutputToLogThread
      File "threading.py", line 870 in run
      File "threading.py", line 932 in _bootstrap_inner
      File "threading.py", line 890 in _bootstrap

    Thread 0x00003db8 (most recent call first):
      File "threading.py", line 302 in wait
      File "threading.py", line 433 in acquire
      File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\JobQueue.py", line 98 in _nextJob
      File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\JobQueue.py", line 124 in run
      File "threading.py", line 932 in _bootstrap_inner
      File "threading.py", line 890 in _bootstrap

    Thread 0x00003b34 (most recent call first):
      File "threading.py", line 302 in wait
      File "threading.py", line 433 in acquire
      File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\JobQueue.py", line 98 in _nextJob
      File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\JobQueue.py", line 124 in run
      File "threading.py", line 932 in _bootstrap_inner
      File "threading.py", line 890 in _bootstrap

    Thread 0x00001be0 (most recent call first):
      File "threading.py", line 302 in wait
      File "threading.py", line 433 in acquire
      File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\JobQueue.py", line 98 in _nextJob
      File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\JobQueue.py", line 124 in run
      File "threading.py", line 932 in _bootstrap_inner
      File "threading.py", line 890 in _bootstrap

    Thread 0x00002314 (most recent call first):
      File "threading.py", line 302 in wait
      File "threading.py", line 433 in acquire
      File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\JobQueue.py", line 98 in _nextJob
      File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\JobQueue.py", line 124 in run
      File "threading.py", line 932 in _bootstrap_inner
      File "threading.py", line 890 in _bootstrap

    Thread 0x00003d44 (most recent call first):
      File "threading.py", line 302 in wait
      File "threading.py", line 433 in acquire
      File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\JobQueue.py", line 98 in _nextJob
      File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\JobQueue.py", line 124 in run
      File "threading.py", line 932 in _bootstrap_inner
      File "threading.py", line 890 in _bootstrap

    Thread 0x00000580 (most recent call first):
      File "threading.py", line 302 in wait
      File "threading.py", line 433 in acquire
      File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\JobQueue.py", line 98 in _nextJob
      File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\JobQueue.py", line 124 in run
      File "threading.py", line 932 in _bootstrap_inner
      File "threading.py", line 890 in _bootstrap

    Thread 0x0000382c (most recent call first):
      File "threading.py", line 302 in wait
      File "threading.py", line 433 in acquire
      File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\JobQueue.py", line 98 in _nextJob
      File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\JobQueue.py", line 124 in run
      File "threading.py", line 932 in _bootstrap_inner
      File "threading.py", line 890 in _bootstrap

    Thread 0x000006f4 (most recent call first):
      File "threading.py", line 302 in wait
      File "threading.py", line 433 in acquire
      File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\JobQueue.py", line 98 in _nextJob
      File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\JobQueue.py", line 124 in run
      File "threading.py", line 932 in _bootstrap_inner
      File "threading.py", line 890 in _bootstrap

    Current thread 0x00003f1c (most recent call first):
      File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\cura\CrashHandler.py", line 398 in _logInfoWidget
      File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\cura\CrashHandler.py", line 184 in _createDialog
      File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\cura\CrashHandler.py", line 88 in __init__
      File "C:\build\Cura\4.13-exe\build\inst\bin\cura_app.py", line 162 in exceptHook
      File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\UM\Qt\QtApplication.py", line 396 in exec_
      File "C:\build\Cura\4.13-exe\build\inst\lib\python3.8\site-packages\cura\CuraApplication.py", line 877 in run
      File "C:\build\Cura\4.13-exe\build\inst\bin\cura_app.py", line 236 in <module>
      File "Console.py", line 36 in run
      File "__startup__.py", line 74 in run

    stderr.log

    Edited by hyrax
    attach log file
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    Posted · Cura crashes on start up
    1 hour ago, ahoeben said:

    The logs show you loaded a model and moved it around and slicing it a couple of times last night.

    Two weeks ago i had no porblems with Cura. Then suddently it crashed every time on startup. I tried (as mentioned) nearly everything to fix it. After i downgraded the nvidia driver, deleted the newest windows updates AND installed them all again, cura didn't crash (and i sliced some models) until i restarted my pc. Now it crashed every time again.

     

     

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