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Ultimaker 3 suddenly no display and unresponsive button

peteruithoven
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peteruithoven

peteruithoven 4

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Posted (edited) · Ultimaker 3 suddenly no display and unresponsive button

Out of nowhere the display remains black when turning on my Ultimaker 3. The rotary button does not light up. Even after 4 minutes nothing happens. Clicking the rotary button does not trigger a sound.
I do notice when I turn it on a fan briefly spins and a red light turns on on the bottom near the LAN port.

I can't find it on my local network (It's connected over ethernet).

Nothing special happened before this happened. I've used the machine a few days before without any issues.

 

I didn't find any related topics on this forum.

 

I've never done this before, but I've removed the panels on the bottom too see whether there was something weird going on.

I notice that on the bigger PCB there is also a green light on, next to "NC".

IMG_20230215_185001-2000.thumb.jpg.3d156fdbecd27d880a7ae078cef275fb.jpgIMG_20230215_184949-2000.thumb.jpg.0af0c1682736a036a7205fe339772030.jpgIMG_20230215_184942-2000.thumb.jpg.39306f3541cd85f56408b7028f0ff03a.jpgIMG_20230215_184935-2000.thumb.jpg.c27747b88e2c083f6640e10693d7c1d1.jpgIMG_20230215_184854-2000.thumb.jpg.ee468a68619932e259561b62db478b3f.jpg

 

 

I'm in contact with UltiMaker support, who advised reinstalling the firmware following Firmware recovery: Ultimaker 3.
I've tried this, but the leds don't respond as expected, not like the 3 possible states described in the manual.
At the beginning I'm turning on the Ultimaker, after ±9 seconds Led 1 blinks (but not really slowly). Led 2 and 3 just stay on, even after many more minutes. See video:

 

The display indicates that it's installing firmware, and that there are 2 minutes remaining, but even after 15 minutes there is no change. The display stills shows this message, led 1 is off, led 2 and 3 remain on. At least we know the display itself still works.

IMG_20230219_161317.thumb.jpg.a798d76ff90f93d1d2a9810b93dac100.jpg

 

I tried redownloading the .img file, using a different micro SD card writer, I used a different micro SD card.
I'm running a Linux distro (Ubuntu derivative), so I couldn't use Win32 disk imager tool or the ApplePi-Baker app. I used Balena Etcher, which is a super common way to flash SD cards.

 

it's like it's stating with the firmware install, but doesn't finish and without going into an error mode where the leds would blink fast.

 

I have some software development and some electronics experience so I'm happy to do some more digging.

Edited by peteruithoven
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