Jump to content
Ultimaker Community of 3D Printing Experts
Sign in to follow this  
sotakuma

My order information disappeared

Recommended Posts

On November 26 I bought an Ultimaker Original +, today I was trying to check the status of the order in my account, and it said that I don't have any placed orders.

 

My order number is R814357783

I'm starting to freak out and they don't answer any of my tickets, and now this : (

 

I even send a PM to Sander whit no luck, I know the reputation of there printer but the the experience of buying whit them it's really scary.

Is it difficult to get a refund?

 

 

 

Thanks.

 

Sorry for my english, I'm from Mexico

 

Share this post


Link to post
Share on other sites

Same here. Orders gone from my login. Although I think Ultimaker will handle it properly I will watch it closely. Such a - uhm - suboptimal software change doesn't really increase a customer's confidence... :???: But Sander http://umforum.ultimaker.com/index.php?/topic/8516-heated-bed-kit-lead-time/page-2&do=findComment&comment=82810 for it... :unsure:

 

Share this post


Link to post
Share on other sites

Same here. My order placed and paid for on 5th December (paypal transaction ID https://www.paypal.com/uk/cgi-bin/webscr?cmd=_view-a-trans&id=67K814409R768570U) for (I think it was ) a bowden tube has also vanished :sad:

Does Ultimaker now not have a record of this order?????

Ultimaker

Item Number R137721636-19110 €37.61 EUR 1 €37.61 EUR

 

Share this post


Link to post
Share on other sites

Hi, my account dissapear too, and my order. The reset password not worked, now is the third registration myself in the store (no order), I opened a ticket but the account dissapear again.

In the website tell about 15 december (not worked).

Is repairing someone that?.

The database is corrupted.

 

Share this post


Link to post
Share on other sites

Why this notice is not show for email to the customers?, so in the store show that we use the forgot passwords for login (not work)

 

This is written on the login page:

If your previous login is from before December 15 you are able to reset your password by pressing 'Forgot Password?'.

@Dim3nsioneer: I agree with you it's unusual, but be assured that all current orders are still viewable by Ultimaker. If you or anybody else needs info on their orders the best thing to do at the moment is post your request by pm or on the forum. Don't send support tickets as their are already full of things to do.

 

Share this post


Link to post
Share on other sites

"If your previous login is from before December 15 you are able to reset your password by pressing 'Forgot Password'."

I did that, and not worked. Then I created an account (with the same information and same email), the order not exist.

When you try reset the password the system tell you that your email not exist.

You can register again. Same info, but all clean and deleted.

I see that system is programmed in JavaScript, then I think that connect in a different database.

If the old database was updated for fussion the new system then the data has lost (because the users have created new accounts, or change data).

I work for Sony, Samsung, Kazam, and others tradermarks in designs electronics and programs and I know the important customer service important is. In the fact this decline to a customer for buy a product or other more that prestations products in the future.

I can to wait 6 weeks (We know it), but with the things well done. I know that this is not your fault, but the product is not cheap for to be abandoned in information.

I sent an MP to Sander for this but not response yet.

 

Share this post


Link to post
Share on other sites

Hi,

A quick update on the good things to.

The sales team send me two days a go my Pro-forma Invoice, They confirm that any order is lost or erased, and They will solve any problem whit my account and everyone else.

I have to thank the Ultimaker sales team for the quick answer, that Pro-forma gave me patience in order to wait for my shipping confirmation.

Thanks

 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

  • Our picks

    • How to 3D print with reinforced engineering materials
      Ultimaker is hosting a webinar where we explain how you can achieve and maintain a high print success rate using these new reinforced engineering materials. Learn from Ultimaker's Product Manager of Materials and top chemical engineer Bart van As how you can take your 3D printing to that next level.
      • 0 replies
    • "Back To The Future" using Generative Design & Investment Casting
      Designing for light-weight parts is becoming more important, and I’m a firm believer in the need to produce lighter weight, less over-engineered parts for the future. This is for sustainability reasons because we need to be using less raw materials and, in things like transportation, it impacts the energy usage of the product during it’s service life.
        • Like
      • 12 replies
×

Important Information

Welcome to the Ultimaker Community of 3D printing experts. Visit the following links to read more about our Terms of Use or our Privacy Policy. Thank you!