Cura will not run on W7 Home Prem.

[GrandpaBill 1]

OK Guys,

Here's where I'm at now.

I've downloaded Cura 3 times. (Ver 7)

Installed/uninstalled 3 times from 'each' d/l

Deleted files and folders as suggested in another post.

Changed all the permissions to run in Admin Mode.

And nothing works... Cura will not run... not even a splash screen

What I'm thinking of trying:

Use Windows uninstall

then clean out APPDATA/ROAMING/LOCAL of any files/folders left behind.

then RegEdit and clear out anything pointing to Cura.

then try another install.

Anybody got any other ideas I could try?!?!?!

Grandpa Bill

[SandervG 1,521]

Thanks Grandpa Bill for creating a topic. I'm sure we'll be able to figure it out.

To be sure, I'll tag our experts @Nallath and @Ghostkeeper for their help.

Since we are about to enter the weekend it may be a little bit longer than usual before they see the tag, but perhaps we're lucky

[Msuurmond 28]

What version did work? If a normal re-install doesn't work than a 'clean' re-install is a good way to go.

You could try to look in the log-files $User/AppData/Roaming/cura/2.7/ if there are error's

[GrandpaBill 1]

What version did work? If a normal re-install doesn't work than a 'clean' re-install is a good way to go.

You could try to look in the log-files $User/AppData/Roaming/cura/2.7/ if there are error's

Roaming/cura/2.7 was blank... the only folder in there was plugins and that was empty.

This is what I found in APPDATA/Local/Cura/stderr

Fatal Python error: Segmentation fault

Current thread 0x0000027c

(most recent call first):

 

File "D:\2.7\build\inst\lib\python3.5\site-packages\UM\View\GL\OpenGLContext.py",

line 29 in setContext

File "D:\2.7\build\inst\lib\python3.5\site-packages\UM\View\GL\OpenGLContext.py",

line 104 in detectBestOpenGLVersion

File "D:\2.7\build\inst\lib\python3.5\site-packages\UM\Qt\QtApplication.py",

line 71 in __init__

File "D:\2.7\build\inst\lib\python3.5\site-packages\cura\CuraApplication.py",

line 205 in __init__

File "D:\2.7\build\inst\lib\python3.5\site-packages\UM\Application.py",

line 316 in getInstance

File "D:\2.7\build\inst\bin\cura_app.py", line 72 in

File "Console.py",

line 24 in

File "",

line 634 in _load_backward_compatible

File "",

line 664 in _load_unlocked

File "",

line 958 in _find_and_load_unlocked

File "",

line 969 in _find_and_load

File "__startup__.py",

line 12 in

File "",

line 634 in _load_backward_compatible

File "",

line 664 in _load_unlocked

File "",

line 958 in _find_and_load_unlocked

File "",

line 969 in _find_and_load

[Msuurmond 28]

That looks like a problem with Cura vs. your videocard drivers.

What videocard do you have?

[GrandpaBill 1]

Well guys,

I'm done it all several times over with no luck.

But I did notice one thing that doesn't make sense

The download file name clearly says that it's 2.7 and that it's

64 bit..... BUT after it's installed it says that it installed

the 32 bit version.

What's up with that?!?!?!1

[ahoeben 1,955]

There is no 32 bit version of Ultimaker Cura 2.7

[GrandpaBill 1]

Well guys, it looks like I need a geek more advanced than me....

I completely wiped out 2.7 and rebooted.

Installed the new 3.0.3 version and it "STILL" won't run.

Nothing loads not even the start up splash screen.

As I said in the beginning, This is a Toshiba Laptop with a brand

new hard drive and a 'factory' restore using their restore disks.

(OS is: Windows 7 Home Premium)

Then did all the updates from both Windows and Toshiba.

So some where there's a problem that I can't find.

[ahoeben 1,955]

Can you answer the question about which GPU is in your computer? Alternatively, the exact type of your Toshiba computer might give us some more info.