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rebekah_harper

Cura 3.1 wont start

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Posted · Cura 3.1 wont start

hiya,

 

cura 3.1 crashed and now won't start up any more.  I tried reinstalling it but but that didn't work.  I cleaned out the registry prior to re installation.

 

any advice would be most great full. 

 

many thanks 

 

rebekah 

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Posted (edited) · Cura 3.1 wont start
1 hour ago, rebekah_harper said:

hiya,

 

cura 3.1 crashed and now won't start up any more.  I tried reinstalling it but but that didn't work.  I cleaned out the registry prior to re installation.

 

any advice would be most great full. 

 

many thanks 

 

rebekah 

 

The board has multiple threads about cura 3.1 issues, perhaps it should be pulled, and beta tester released. So my advice is uninstall 3.1 and go back to a version of cura that worked for you.

Edited by furdterguson

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Posted · Cura 3.1 wont start

@rebekah_harper, are you not on W10? That seems to be giving people nightmares. I agree that going back to the version that worked solid for you may be the way to go.

 

Wishing you luck there Bex! :fingerscrossed:

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Posted · Cura 3.1 wont start

Could you share some logs? There might be something in there that tells us why it's failing.

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Posted · Cura 3.1 wont start
38 minutes ago, rebekah_harper said:

I'm running win10 and the stuff on github didn't relate. 

 

 

The link from nallath explains, that you should type "%APPDATA%\cura\3.1" in your Windows Explorer - and look for a file named "cura.log" - why is this unrelated?

Ok - it explains it a bit cryptic and with other words... but still... ;)

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Posted · Cura 3.1 wont start

I tried to use explorer to find the file path but it wasn't there hence my comment unrelated because I couldn't find the folder "Appdata" which I have seen before but isn't where I last saw it. 

 

now that you suggested to but it into the address bar I found it but it doesn't state to do so.

 

doesn't matter I've got it now and it's attached. 

 

cura.log

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Posted (edited) · Cura 3.1 wont start

Hi,

 

For what it's worth, Windows defender often try to remove some files from Cura 3.1 folder. This often occur during startup of Cura. 

So, is there any info replied to UM when we start this program?

Here's my two path "default" (using Win 10). 

 

image.thumb.png.7320efc3b4a6788bffb1eedb753196c1.pngimage.thumb.png.0e8b91a67e7941940582a193238cefdb.png

 

 

 

Thanks

 

Torgeir.

Edited by Torgeir
To many pictures.

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Posted · Cura 3.1 wont start
10 hours ago, rebekah_harper said:

I tried to use explorer to find the file path but it wasn't there hence my comment unrelated because I couldn't find the folder "Appdata" which I have seen before but isn't where I last saw it. 

 

now that you suggested to but it into the address bar I found it but it doesn't state to do so.

 

doesn't matter I've got it now and it's attached. 

 

cura.log

Hey Rebekah,

It seems that you have some kind of corrupt local data. Are you sure you cleared all the local files? It could be that this was caused by installing the 3.1 beta, which had an issue.

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Posted · Cura 3.1 wont start

I use both system mechanic and cclean to clear registry. It did work for a month or so but all of a sudden it crashed during usage then wouldn’t start. 

 

Will have to see how I can recover from this.  Might have to try and completely erase cura from my computer. 

 

Any tips, ideas what I need to do?

 

regards

 

rebekah Anderson 

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Posted · Cura 3.1 wont start

Yep. Help -> Show configuration folder. Those are the files that you need to delete. I'm not sure if CClean or system mechanic actually delete the files that are there.

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Posted · Cura 3.1 wont start
2 hours ago, nallath said:

Yep. Help -> Show configuration folder.

 

...or in case that Cura 3.1 won't start.... delete this folder to clean up:  %APPDATA%\cura\3.1  :sunglass:

(Cura itself does not add any registry entries AFAIK - so these cleanup tools do not help much)

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Posted · Cura 3.1 wont start

Note that when people write %APPDATA%, that is not necessarily because they want to type less and actually mean C:/Users/[you]/AppData.

 

You can type in %APPDATA% or %LOCALAPPDATA% in the address bar of an explorer window, and go to the folder, without making it visible. On Windows 10 you can even open the start menu and start typing the  path (followed by enter).

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Posted · Cura 3.1 wont start

Hiya guys,

 

Many thanks.  it worked.  issue got stranger as 3.0.4 wouldn't render the sliced preview anymore so I couldn't check the print layers.

 

but I deleted all the app data and any reference to Cura, cleaned out the registry of orphan files and missing short cuts.  all my  custome profiles etc... were lost but the programs are working as they should be.  No Idea what caused the issues in the first place but done and dusted now.

 

Thanks again

 

Rebekah Anderson

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