Cura 3.1 wont start

[rebekah_harper 60]

hiya,

 

cura 3.1 crashed and now won't start up any more.  I tried reinstalling it but but that didn't work.  I cleaned out the registry prior to re installation.

 

any advice would be most great full. 

 

many thanks 

 

rebekah 

[furdterguson 0]

1 hour ago, rebekah_harper said:

hiya,

 

cura 3.1 crashed and now won't start up any more.  I tried reinstalling it but but that didn't work.  I cleaned out the registry prior to re installation.

 

any advice would be most great full. 

 

many thanks 

 

rebekah 

 

The board has multiple threads about cura 3.1 issues, perhaps it should be pulled, and beta tester released. So my advice is uninstall 3.1 and go back to a version of cura that worked for you.

Edited January 13, 2018 by furdterguson

[kmanstudios 1,120]

@rebekah_harper, are you not on W10? That seems to be giving people nightmares. I agree that going back to the version that worked solid for you may be the way to go.

 

Wishing you luck there Bex!

[nallath 1,120]

Could you share some logs? There might be something in there that tells us why it's failing.

[rebekah_harper 60]

How do I obtain the relevant logs?

[nallath 1,120]

 

Just now, rebekah_harper said:

How do I obtain the relevant logs?

Depends on your operating system. See https://github.com/ultimaker/cura#logging-issues to find where they are at.

[rebekah_harper 60]

I'm running win10 and the stuff on github didn't relate. 

 

[tinkergnome 927]

38 minutes ago, rebekah_harper said:

I'm running win10 and the stuff on github didn't relate. 

 

 

The link from nallath explains, that you should type "%APPDATA%\cura\3.1" in your Windows Explorer - and look for a file named "cura.log" - why is this unrelated?

Ok - it explains it a bit cryptic and with other words... but still...

[rebekah_harper 60]

I tried to use explorer to find the file path but it wasn't there hence my comment unrelated because I couldn't find the folder "Appdata" which I have seen before but isn't where I last saw it. 

 

now that you suggested to but it into the address bar I found it but it doesn't state to do so.

 

doesn't matter I've got it now and it's attached. 

 

cura.log

[Torgeir 242]

Hi,

 

For what it's worth, Windows defender often try to remove some files from Cura 3.1 folder. This often occur during startup of Cura. 

So, is there any info replied to UM when we start this program?

Here's my two path "default" (using Win 10). 

 

 

 

 

Thanks

 

Torgeir.

Edited January 15, 2018 by Torgeir
To many pictures.

[nallath 1,120]

10 hours ago, rebekah_harper said:

I tried to use explorer to find the file path but it wasn't there hence my comment unrelated because I couldn't find the folder "Appdata" which I have seen before but isn't where I last saw it. 

 

now that you suggested to but it into the address bar I found it but it doesn't state to do so.

 

doesn't matter I've got it now and it's attached. 

 

cura.log

Hey Rebekah,

It seems that you have some kind of corrupt local data. Are you sure you cleared all the local files? It could be that this was caused by installing the 3.1 beta, which had an issue.

[rebekah_harper 60]

I use both system mechanic and cclean to clear registry. It did work for a month or so but all of a sudden it crashed during usage then wouldn’t start. 

 

Will have to see how I can recover from this.  Might have to try and completely erase cura from my computer. 

 

Any tips, ideas what I need to do?

 

regards

 

rebekah Anderson 

[nallath 1,120]

Yep. Help -> Show configuration folder. Those are the files that you need to delete. I'm not sure if CClean or system mechanic actually delete the files that are there.

[tinkergnome 927]

2 hours ago, nallath said:

Yep. Help -> Show configuration folder.

 

...or in case that Cura 3.1 won't start.... delete this folder to clean up:  %APPDATA%\cura\3.1  

(Cura itself does not add any registry entries AFAIK - so these cleanup tools do not help much)

[furdterguson 0]

Isn’t %APPDATA%\ usually a hidden folder, which would need to be unhidden

 

Control Panel -> Folder -> show hideen files/folders?

[Torgeir 242]

You're absolutely right, good point..  Forgot that. 

[ahoeben 1,948]

Note that when people write %APPDATA%, that is not necessarily because they want to type less and actually mean C:/Users/[you]/AppData.

 

You can type in %APPDATA% or %LOCALAPPDATA% in the address bar of an explorer window, and go to the folder, without making it visible. On Windows 10 you can even open the start menu and start typing the  path (followed by enter).

[rebekah_harper 60]

Hiya guys,

 

Many thanks.  it worked.  issue got stranger as 3.0.4 wouldn't render the sliced preview anymore so I couldn't check the print layers.

 

but I deleted all the app data and any reference to Cura, cleaned out the registry of orphan files and missing short cuts.  all my  custome profiles etc... were lost but the programs are working as they should be.  No Idea what caused the issues in the first place but done and dusted now.

 

Thanks again

 

Rebekah Anderson