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Ultimaker Cloud Firewall Settings?

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Posted · Ultimaker Cloud Firewall Settings?

Hey,

 

We have just upgraded our Ultimaker 3 to 5.2.11 Firmware and we are using Cura 4.1.

 

When we try to connect to the Cloud through Cura connect it stays on the 'trying to connect' screen for ages and does nothing else until we cancel (I have waited for over 30 mins).  We have a port ope so we can view the camera stream from offsite over a VPN and so was wondering if anyone else has had issues or know of any reason why this or our Firewall could cause a problem.

 

I'm happy to provide further details if you want or need them.

 

Thanks

 

Adam

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Posted · Ultimaker Cloud Firewall Settings?

If your firewall accepts all outgoing connections to *.ultimaker.com (on port 443) it should work fine. Your incoming open port for the webcam should not affect Ultimaker Cloud connections. Are you able to reach for example account.ultimaker.com on a laptop that is running in the same network?

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