Jump to content

Fake or real Ultimaker 2/2+/3 parts?


RetromanIE

Recommended Posts

Posted (edited) · Fake or real Ultimaker 2/2+/3 parts?

I just received these parts from www.goprint3d.co.uk. They are sold as genuine Ultimaker replacement glass bed (part 1154) and genuine Ultimaker bowden (part 1266). On their site the pics are of the real deal(as are the part numbers), but what i got seems like cheap and nasty 3rd party parts. The glass bed is not rounded, light weight and doesn't feel like borosilicate glass and the bowden just looks a bit off.

Now I've got many replacement glass beds for my Ultimakers over the years and its always been the same high quality glass bed we all know and love. They usually come shrink wrapped and well protected. As you can see in the pics this is how the glass bed arrived to me this time(they did put bubble wrap on it and sent in a plastic bag).

 

Any thoughts? Anyone from Ultimaker confirm these are cheap parts and not the real deal?

 

Thank you

 

 

IMG_0022.JPG

IMG_0023.JPG

IMG_0024.JPG

IMG_0025.JPG

Edited by RetromanIE
  • Link to post
    Share on other sites

    Posted · Fake or real Ultimaker 2/2+/3 parts?

    I cannot confirm that your glass is really a UM spare part, but I ordered recently a spare glass for my S5 from iGo3D and it comes also just in a simple bag like yours. 

     

    And regarding glass bed is not rounded, I have the feeling the older glass beds from the UM2s are more rounded than the glass bed from the UM3. So I guess the newer ones are just a little bit rounded and not so much as the older ones, because there is only one spare glass for UM2, UM2+ and UM3.

     

     

  • Link to post
    Share on other sites

    Posted · Fake or real Ultimaker 2/2+/3 parts?
    1 minute ago, Smithy said:

    I cannot confirm that your glass is really a UM spare part, but I ordered recently a spare glass for my S5 from iGo3D and it comes also just in a simple bag like yours. 

     

    And regarding glass bed is not rounded, I have the feeling the older glass beds from the UM2s are more rounded than the glass bed from the UM3. So I guess the newer ones are just a little bit rounded and not so much as the older ones, because there is only one spare glass for UM2, UM2+ and UM3.

     

     

     

    I guess I could live without the nice rounded corners and sides, but the glass just feels so cheap and flimsy. And of course the part numbers dont match up. 

  • Link to post
    Share on other sites

    Posted · Fake or real Ultimaker 2/2+/3 parts?

    Hi Steven,

     

    Jacob here. I work in the sales team at GoPrint3D.


    I'm sorry to hear that you have concerns about the genuineness of the Ultimaker spare parts we supplied to you recently. 

     

    Thanks for speaking with me earlier this morning. As I mentioned, these parts are 100% genuine Ultimaker spares and have been purchased from the UK Distributor for Ultimaker spare parts. 

     

    If there is anything else that I can do to help, please let me know.

     

    Kind regards


    Jacob

    GoPrint3D Team

     

     

     

  • Link to post
    Share on other sites

    Posted · Fake or real Ultimaker 2/2+/3 parts?

    So, after speaking to the guys in GoPrint3D and some other suppliers, it looks like these are the official Ultimaker Glass beds and Bowden tubes. Whatever about the tube, the glass bed is a massive drop in quality compared to the older version and definitely not worth paying the same price for. So, just to be clear its not the guys in GoPrint3D at fault, its Ultimaker themselves cheaping out on us.

     

    If anyone from Ultimaker sees this, guys, this is cheap junk glass and I for one wont be using it my Ultimakers. Please fix this, get the proper glass back in. Or if you insist on using this cheap stuff, at least change the part number and get your resellers to change their stock photos and matching part numbers(different/new part, new part number).

  • Link to post
    Share on other sites

    Posted · Fake or real Ultimaker 2/2+/3 parts?

    I don't think anyone from production is checking the forums. I can try to forward this to the Products In Market people, maybe they have some more info about this (I sure as hell don't, because you can touch it)

  • Link to post
    Share on other sites

    Posted · Fake or real Ultimaker 2/2+/3 parts?
    49 minutes ago, nallath said:

    I don't think anyone from production is checking the forums. I can try to forward this to the Products In Market people, maybe they have some more info about this (I sure as hell don't, because you can touch it)

     

    If you could pass it on that would be great. I doubt very much anything will change if this is what they are using as new parts. But people should know what they are getting when paying for parts, especially as Ultimaker stuff is very expensive when compared to the cheaper alternatives.

  • Link to post
    Share on other sites

    Create an account or sign in to comment

    You need to be a member in order to leave a comment

    Create an account

    Sign up for a new account in our community. It's easy!

    Register a new account

    Sign in

    Already have an account? Sign in here.

    Sign In Now
    • Our picks

      • Introducing Universal Cura Projects in the UltiMaker Cura 5.7 beta
        Strap in for the first Cura release of 2024! This 5.7 beta release brings new material profiles as well as cloud printing for Method series printers, and introduces a powerful new way of sharing print settings using printer-agnostic project files! Also, if you want to download the cute dinosaur card holder featured below, it was specially designed for this release and can be found on Thingiverse! 
          • Like
        • 10 replies
      • S-Line Firmware 8.3.0 was released Nov. 20th on the "Latest" firmware branch.
        (Sorry, was out of office when this released)

        This update is for...
        All UltiMaker S series  
        New features
         
        Temperature status. During print preparation, the temperatures of the print cores and build plate will be shown on the display. This gives a better indication of the progress and remaining wait time. Save log files in paused state. It is now possible to save the printer's log files to USB if the currently active print job is paused. Previously, the Dump logs to USB option was only enabled if the printer was in idle state. Confirm print removal via Digital Factory. If the printer is connected to the Digital Factory, it is now possible to confirm the removal of a previous print job via the Digital Factory interface. This is useful in situations where the build plate is clear, but the operator forgot to select Confirm removal on the printer’s display. Visit this page for more information about this feature.
          • Like
        • 0 replies
    ×
    ×
    • Create New...