Fake or real Ultimaker 2/2+/3 parts?

[RetromanIE 41]

I just received these parts from www.goprint3d.co.uk. They are sold as genuine Ultimaker replacement glass bed (part 1154) and genuine Ultimaker bowden (part 1266). On their site the pics are of the real deal(as are the part numbers), but what i got seems like cheap and nasty 3rd party parts. The glass bed is not rounded, light weight and doesn't feel like borosilicate glass and the bowden just looks a bit off.

Now I've got many replacement glass beds for my Ultimakers over the years and its always been the same high quality glass bed we all know and love. They usually come shrink wrapped and well protected. As you can see in the pics this is how the glass bed arrived to me this time(they did put bubble wrap on it and sent in a plastic bag).

 

Any thoughts? Anyone from Ultimaker confirm these are cheap parts and not the real deal?

 

Thank you

 

 

Edited October 30, 2019 by RetromanIE

[Smithy 1,146]

I cannot confirm that your glass is really a UM spare part, but I ordered recently a spare glass for my S5 from iGo3D and it comes also just in a simple bag like yours. 

 

And regarding glass bed is not rounded, I have the feeling the older glass beds from the UM2s are more rounded than the glass bed from the UM3. So I guess the newer ones are just a little bit rounded and not so much as the older ones, because there is only one spare glass for UM2, UM2+ and UM3.

 

 

[RetromanIE 41]

1 minute ago, Smithy said:

I cannot confirm that your glass is really a UM spare part, but I ordered recently a spare glass for my S5 from iGo3D and it comes also just in a simple bag like yours. 

 

And regarding glass bed is not rounded, I have the feeling the older glass beds from the UM2s are more rounded than the glass bed from the UM3. So I guess the newer ones are just a little bit rounded and not so much as the older ones, because there is only one spare glass for UM2, UM2+ and UM3.

 

 

 

I guess I could live without the nice rounded corners and sides, but the glass just feels so cheap and flimsy. And of course the part numbers dont match up. 

[JacobGP3D 0]

Hi Steven,

 

Jacob here. I work in the sales team at GoPrint3D.

I'm sorry to hear that you have concerns about the genuineness of the Ultimaker spare parts we supplied to you recently. 

 

Thanks for speaking with me earlier this morning. As I mentioned, these parts are 100% genuine Ultimaker spares and have been purchased from the UK Distributor for Ultimaker spare parts. 

 

If there is anything else that I can do to help, please let me know.

 

Kind regards

Jacob

GoPrint3D Team

 

 

 

[RetromanIE 41]

So, after speaking to the guys in GoPrint3D and some other suppliers, it looks like these are the official Ultimaker Glass beds and Bowden tubes. Whatever about the tube, the glass bed is a massive drop in quality compared to the older version and definitely not worth paying the same price for. So, just to be clear its not the guys in GoPrint3D at fault, its Ultimaker themselves cheaping out on us.

 

If anyone from Ultimaker sees this, guys, this is cheap junk glass and I for one wont be using it my Ultimakers. Please fix this, get the proper glass back in. Or if you insist on using this cheap stuff, at least change the part number and get your resellers to change their stock photos and matching part numbers(different/new part, new part number).

[nallath 1,124]

I don't think anyone from production is checking the forums. I can try to forward this to the Products In Market people, maybe they have some more info about this (I sure as hell don't, because you can touch it)

[RetromanIE 41]

49 minutes ago, nallath said:

I don't think anyone from production is checking the forums. I can try to forward this to the Products In Market people, maybe they have some more info about this (I sure as hell don't, because you can touch it)

 

If you could pass it on that would be great. I doubt very much anything will change if this is what they are using as new parts. But people should know what they are getting when paying for parts, especially as Ultimaker stuff is very expensive when compared to the cheaper alternatives.