Ultimaker S5 Startup Problem

[ewanoss9 0]

Hello,

 

I've been using my S5 for a few weeks now, doing small quick prints which have come out just fine. Last week i had a problem of material grinding, but the wonderful people on here helped me sort it!

I have a rather unusual problem that's cropped up now..i switch the printer on and the screen flashes a few times as do the lights, then it says 'Ultimaker' for a split second then it stays as a blank black (but visibly still on) screen.  I've tried unplugging and plugging in again but i still have the same issue.

What do you think this issue is? I thought it could be the printer reacting to a firmware update but i haven't updated it recently.

 

Hope you can help,

 

Ewan

[Job_van_gennip 22]

How long have you waited till turning it off? Cause it is a normal startup routine. So maybe you are just oo quick

[ewanoss9 0]

I’ve waited a couple of hours

[MickieDBaca 0]

Has anyone solved this problem?  My brand new Ultimaker s5 did this as I was trying to do the 1st setup .  It went through the extruder process and then the screen went blank (but is still obviously on, just with nothing showing).  I have restarted the printer at least 15 times.   I've even unplugged it and left it overnight hoping it would reboot correctly in the morning, but no luck.  

[klomas 0]

I actually had this problem and I was told by jgaurora to check all the plugs and what I mean is underneath is a small compartment type take that off and make sure the plugs to screen are in properly after I confirmed the plugs were in they sent me a new motherboard that I had to install which I did now I am having a problem with the sd card not being read printer says file may be lost.  Still figuring this solution out.   you can get help from support@jgaurora    or there are videos to help on utube   good luck