No, this is a Monoprice Ultimate 2.
I think I'm going to box it up and send it back to them. After first 5 prints (longest being almost 6 hours) I haven't been able to get this darn thing to print at all.
What is a good and simple printer to use. I paid $549 for this thing.
Tell me what you mean by "plug in".
Please include the project file. In cura do "file save" and it will create a "3mf" file that will include your model and all your printer settings and your profile settings and everything (so if your model is very private then don't do this!).
When you say "ultimate 2" do you mean ultimaker 2? If so then your problem is most likely that you need to do the "bed leveling" procedure again:
Also pictures are usually helpful when explaining things. Although "base plate does not go all the way up to the nozzle" seems pretty clear I suppose.
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