Jump to content
Ultimaker Community of 3D Printing Experts

Firmware update (5.2.16) broke my UM3... again


Recommended Posts

Posted · Firmware update (5.2.16) broke my UM3... again

*Sigh* here we go again; just updated from 5.2.11 to 5.2.16 and guess what... the corrupted display bug (see this topic) re-appeared. Just like it did when I originally upgraded to 5.2.11 from the versions before that. As the title states, I'm on a UM3.

 

The corrupted display is not the worst of it, though, just like last time, the printer randomly stalls while printing (but keeps extruding), leaving me with a failed print.

 

@ultimaker: something in your upgrade process seems to break my printer (and by the looks of it other people's printers too).

 

Last time the only way to fix it was to factory reset the printer by re-flashing the firmware (see this topic), requiring me to disassemble the printer. I don't feel like doing that again. On top of that, Ultimaker moderators explicitly removed the files (linked in that topic) required to do so!

 

I contacted Ultimaker support and they referred me to a reseller (they did not seem interested in fixing this bug at all) who then quoted me a couple hundred EUR to swap out the logic board (not covered by warranty). I mean... what the hell. The logic board was clearly not at fault, because the firware re-flash restored the UM3 to a working state. I could even upgrade to 5.2.11 without any problems afterwards.

 

I'm reading similar stories all over these forums. Please please PLEASE, Ultimaker, get your support act together!

IMG_6378.jpg

  • Thanks 1
Link to post
Share on other sites
Posted · Firmware update (5.2.16) broke my UM3... again

This does not look pretty. I got an Ultimaker because i expected it to be premium *especially* in support. It does not really seem like it. I want to hope your problem gets fixed, or selling mine will soon became a priority. I don't want to get stuck with such an expensive brick.

  • Link to post
    Share on other sites
    Posted · Firmware update (5.2.16) broke my UM3... again

    Hello, 

     

    Thank you for your message and I'm sorry to hear about your issue. 

    On 1/8/2021 at 9:21 PM, bastos80 said:

    On top of that, Ultimaker moderators explicitly removed the files (linked in that topic) required to do so!

     

    It is important to realise that we, Ultimaker support and community moderators, are happy to support you in getting your printer back to work. But the instructions and especially the recovery image could become updated over time and to ensure everyone uses the correct files, and not make the problem worse, we prefer if they are not shared publicly. Do you have an issue? Ask us and we'll make sure you get the correct information. 

     

    I'll send you a DM with the recovery image you need and the instructions to follow. 

     

     

    • Thanks 1
    Link to post
    Share on other sites

    Create an account or sign in to comment

    You need to be a member in order to leave a comment

    Create an account

    Sign up for a new account in our community. It's easy!

    Register a new account

    Sign in

    Already have an account? Sign in here.

    Sign In Now
    ×
    ×
    • Create New...