Known Leveling Issues with Ultimaker S5s and S3s - [SOLVED]

[MariMakes 199]

Hi all,

 

Just a quick message from the Community Manager. 
We noticed an increase in failures due to bed leveling starting from Firmware 7.0.4 and higher.
We are aware of the issue, found the cause and our team of developers and testers are working on an update that should resolve this.

We are asking for your patience while we follow the proper procedures to deliver you an updated version of the firmware.

We apologize for any inconveniences. 

Let's hope we have an update soon! 🤞

------- Update ---------
A new firmware version with a  is available and can be downloaded here:
https://support.ultimaker.com/hc/en-us/articles/360011545559

[dsp 18]

for us this was cause by the switch to choose the correct core lost its position a simple recalibrate worked.

 

[SanneM 12]

22 hours ago, dsp said:

for us this was cause by the switch to choose the correct core lost its position a simple recalibrate worked.

 

Yes that can indeed fix this error as well. There are multiple failure modes that produce the error in the picture
If you see the error in the picture it doesn't mean that it was because of the new firmware, but if you suddenly started seeing it when going to 7.0.4 it might be because of the update

[MariMakes 199]

A new version of the Firmware with a fix has been released! 🎉

You can download it here:
https://support.ultimaker.com/hc/en-us/articles/360011545559
Or on your printer on the latest channel. 

Release notes can be found here:
https://support.ultimaker.com/hc/en-us/articles/360012055979

Happy Printing 😄