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Builtplate wont raise properly

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The builtplate of my 1 week old Ultimaker2 won't raise properly. It only raises about 8 cm, then stops.

Everything worked just fine yesterday.

Today I wanted to fine tune the builtplate, and started the procedure. When the builtplate was raised to begin with, it stopped short by about 2 cm from the nozzle (when it asked me to adjust it to 1 mm from the nozzle, which evidently wasn't possible).

After that I raised the builtplate by going to the Advanced settings. It then stopped even further down. And subsequent attempts only made it worse. Now it will only raise about 8 cm.

I uploaded new default firmware from within Cura. I turned the machine off and on. Nothing helped.

I tried to print stuff, but as it started to print mid air, I aborted the printing.

What is wrong? What to do?


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Really apologise to state the obvious, but have you checked the threaded bar at the back of the machine for any blockages or obstruction or if the casing is making contact somewhere... It sounds more mechanical than software based issue?


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