I think the approve post is to deal with the spam bots that plague a lot of forums. They know how to sign up and everything nowadays... so annoying.
But... what are you looking for help with? usually someone in the community knows. Unless its directly sales related.
It's the rule here, I hated it too, but enjoy, it used to be 5 approved posts before :-p
As for the rest, it seems UM is growing big quickly and can't find time to hire more people for after-sales (or to train them, not sure). I know, you could say it's not an excuse...
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