Dim3nsioneer 558
If the problem persists, please contact your reseller. But first make sure the printcores are properly placed into the slots ("until you hear a click"). A misplaced core could trigger the I2C error.
If the problem persists, please contact your reseller. But first make sure the printcores are properly placed into the slots ("until you hear a click"). A misplaced core could trigger the I2C error.
If the problem persists, please contact your reseller. But first make sure the printcores are properly placed into the slots ("until you hear a click"). A misplaced core could trigger the I2C error.
Thanks for your suggestion; I am pretty sure that they are placed correctly, but will verify once more and test again.
If the problem persists, please contact your reseller. But first make sure the printcores are properly placed into the slots ("until you hear a click"). A misplaced core could trigger the I2C error.
Thanks for your suggestion; I am pretty sure that they are placed correctly, but will verify once more and test again.
what you should do;
open the back 2 screws of the print head. remove the long screws. open the back little "clip"
you can see the connection cable going in.
use a small knife or something to press on the clip on the cable end to remove the cable from the print head. WARNING, the clip must be pressed or you will damage the cable!!
see if all connectors are still in good shape..
plug the cable back in and ensure there is enough wiggle room.
rebuild the head
that should take care of it. it is most likely a slightly loose connection cable
If the problem persists, please contact your reseller. But first make sure the printcores are properly placed into the slots ("until you hear a click"). A misplaced core could trigger the I2C error.
Thanks for your suggestion; I am pretty sure that they are placed correctly, but will verify once more and test again.
what you should do;
open the back 2 screws of the print head. remove the long screws. open the back little "clip"
you can see the connection cable going in.
use a small knife or something to press on the clip on the cable end to remove the cable from the print head. WARNING, the clip must be pressed or you will damage the cable!!
see if all connectors are still in good shape..
plug the cable back in and ensure there is enough wiggle room.
rebuild the head
that should take care of it. it is most likely a slightly loose connection cable
That’s a nice idea. But also if the machine is new to avoid having warranty issues I with warranty I would wait for the reseller advice
Agreed. It is good advice, but like Neotko said, get in touch with your reseller first to free yourself from unwanted warranty complications. Good luck!
Thanks guys, I will try that. In some certain order ;-)
Cheers & groetjes, -pl
Arrgggg, I just talked to a technician from Conrad who told me to return the printer to them for repair or exchange. :-/
That's standard procedure, especially for the resellers which do not have some very specific Ultimaker knowledge themselves.
Arrgggg, I just talked to a technician from Conrad who told me to return the printer to them for repair or exchange. :-/
so to be honest, I'd ask them again if there is another way. as far as I know @fabric8 and fabric8erin keep me honest, if this error occurs there are some small steps your reseller would advise you to do. reseating the cable is one of them.
for example, the official US reseller, fabric8, has created this page on how to disconnect the data cable
https://fbrc8.zendesk.com/hc/en-us/articles/115000062743-Disconnecting-the-Printhead-UM3-UM3X-
that should be standard operating procedure.. not sending the printer back without any troubleshooting..
that should be standard operating procedure.. not sending the printer back without any troubleshooting..
Important note at the beginning
“Do not disassemble the printer unless you have been instructed to do so.”
that should be standard operating procedure.. not sending the printer back without any troubleshooting..
Important note at the beginning
“Do not disassemble the printer unless you have been instructed to do so.”
not disagreeing with that, but if the first thing out of a resellers mouth is "just send it back" then that;s not ok with this error...
then again, perhaps I just like to live on the wild side
that should be standard operating procedure.. not sending the printer back without any troubleshooting..
Important note at the beginning
“Do not disassemble the printer unless you have been instructed to do so.”
not disagreeing with that, but if the first thing out of a resellers mouth is "just send it back" then that;s not ok with this error...
then again, perhaps I just like to live on the wild side
Nono. I agree with you personally. I would have disassemble the heck out of it because that how I am. But warranty and stuff for um3 is different. So I prefer to be safe than sorry when the printer isn’t mine
Also we know there’s no magic unicorns inside and except the damage by ESD, the rest it’s pretty much like any printer. But also, well, is a 3K machine after all.
Edited by Guest
that should be standard operating procedure.. not sending the printer back without any troubleshooting..
Important note at the beginning
“Do not disassemble the printer unless you have been instructed to do so.”
not disagreeing with that, but if the first thing out of a resellers mouth is "just send it back" then that;s not ok with this error...
then again, perhaps I just like to live on the wild side
Nono. I agree with you personally. I would have disassemble the heck out of it because that how I am. But warranty and stuff for um3 is different. So I prefer to be safe than sorry when the printer isn’t mine
Also we know there’s no magic unicorns inside and except the damage by ESD, the rest it’s pretty much like any printer. But also, well, is a 3K machine after all.
agreed,
but he bought at Conrad who is NOT an official reseller. and if the first thing out of their mouths is "just send it back" I'd worry about what I would get returned to me. I'd contact either an official reseller, or play with it myself before I would send it back.
that should be standard operating procedure.. not sending the printer back without any troubleshooting..
Important note at the beginning
“Do not disassemble the printer unless you have been instructed to do so.”
not disagreeing with that, but if the first thing out of a resellers mouth is "just send it back" then that;s not ok with this error...
then again, perhaps I just like to live on the wild side
Nono. I agree with you personally. I would have disassemble the heck out of it because that how I am. But warranty and stuff for um3 is different. So I prefer to be safe than sorry when the printer isn’t mine
Also we know there’s no magic unicorns inside and except the damage by ESD, the rest it’s pretty much like any printer. But also, well, is a 3K machine after all.
agreed,
but he bought at Conrad who is NOT an official reseller. and if the first thing out of their mouths is "just send it back" I'd worry about what I would get returned to me. I'd contact either an official reseller, or play with it myself before I would send it back.
Well, the printer kit contained a screwdriver which fits the screws we're talking about. I take that as a sign from above... ;-)
Btw, if I had known the support issue with Conrad previously, then I would have chosen another reseller. I really hesitate to ship the printer to them, because I fear that it might not get better by being sent across the country.
Thank you for the reference to the fabric8-document, it looks helpful and after opening the cable cover to get a peek into it, I'm pretty confident that checking the cable will do no harm. This is not the first box that I'm opening in my life.
leliep, did reseating the cable go okay? The other thing to check is to make sure you're running the most up to date firmware, which can make a difference with the i2c errors.
Yes, I disconnected and reseated the cable, but it looked absolutely ok, will try now whether the problem is still there...
For further reference I took some pictures to show the proper place to push to disconnect the plug ;-)
so how did it go? Did it go away and never come back?
so how did it go? Did it go away and never come back?
Up to now it hasn't reappeared, but previously it already took some time to repeat. So right now I'm printing like mad, hoping that it will have gone.
(But - as I know from other projects - those things do not just disappear, they only hide. Until you can find the real reason, which I did not. Yet.)
so how did it go? Did it go away and never come back?
Up to now it hasn't reappeared, but previously it already took some time to repeat. So right now I'm printing like mad, hoping that it will have gone.
(But - as I know from other projects - those things do not just disappear, they only hide. Until you can find the real reason, which I did not. Yet.)
...still counting... no problem till now.
Glad to hear it sounds like the issue has been gone for a month. Generally reseating the cable does the trick in most cases.
Sad to say that the problem has happened again, twice in the last two days.
Would it be helpful to post logfiles?
Contacting my reseller appears not be helpful; they want me to send back the device, which I want to avoid because I do not trust the DHL people to be careful with my UM3.
Glad to hear it sounds like the issue has been gone for a month. Generally reseating the cable does the trick in most cases.
Would it make sense to check the other side of the extruder cable (@ the controller board)?
Sad to say that the problem has happened again, twice in the last two days.
Would it be helpful to post logfiles?
Contacting my reseller appears not be helpful; they want me to send back the device, which I want to avoid because I do not trust the DHL people to be careful with my UM3.
Glad to hear it sounds like the issue has been gone for a month. Generally reseating the cable does the trick in most cases.
Posting logfiles would be helpful yes. If you use something like wetransfer it allows us to take a peek.
Also, just out of curiosity, what Print Core are you using? Is it always the same Print Core?
If you, for example, use AA in both slots, if you change them, what happens: is the error for the same Print Core, or for the same slot?
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leliep 28
It did it again
After the first problem occurred I was able to print several parts with both extruders without of any problem, but today the above error occured again.
After completing the last night's print job with (only) extruder 2, my UM2 this morning sat there again with the same error message like 6 days ago.
I suppose in the cooldown phase after completion of printing the UM3 tried to communicate with the temperature sensor in extruder 1 (unused in the preceding job) without success, which led to the error.
Sending the request
gave this result:
Issuing
results in this:
And finally the result from
is this:
Thanks for any hints or recommendations (Ultimaker, are you listening?).
Edited by Guestsome more detail
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