8 hours ago, Smithy said:Please report such issues to your reseller. They have an official channel to UM and so we have a chance that this bug will be solved in the future.
The community forum here is NOT an official UM support platform. Luckily there are some UM employees which answers some postings but don't rely on it and don't blame if you don't get an answer.
Hi Smithy
I respectfully disagree.
The Ultimaker Team and the distributors direct their customers to this forum as owned and operated by Ultimaker for both assistance and support.
In fact; this forum is included as one of Ultimaker’s support tools as included with the pre and post sale marketing of their products.
As such; one should comfortably be able to open a dialog and “expect” a timely reply.
Your encouraging the issue be presented to the distributor is novel at best because first hand I can share that the distributors are being left in the dark too.
Takes care.
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Bennett_D 2
Yup
No word from the team AFAIK.
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Smithy 1,146
Please report such issues to your reseller. They have an official channel to UM and so we have a chance that this bug will be solved in the future.
The community forum here is NOT an official UM support platform. Luckily there are some UM employees which answers some postings but don't rely on it and don't blame if you don't get an answer.
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