Cura Software Crashing

[jaimz07 1]

Hi,

 

I'm fairly new to the 3D printing scene. I need help with my Cura software. After slicing, when I attempt to save the file Cura shuts down. The file is saved but it is not the complete GCODE. I've tried uninstalling and reinstalling Cura; it still crashed. I tried updating Windows from 10 to 11; it still crashed. 

 

Surface Pro 7

Windows: 11

Cura: 3.6.0

Printer: Creality CR-30

Logs attached. 

 

cura.zip

[gr5 1,841]

Wow that sucks.  Maybe you just have a really big STL file?  Too many triangles?  How big is the file in bytes or in triangles?

 

You can reduce the number of triangles using some easy-to-use and free software (e.g. meshlab).  I like to keep it under 100,000 triangles (typically 6MB) but cura can usually handle a million just fine.  I've seen plenty of STL files with 100 million triangles which is silly.

[nallath 1,065]

Also, try upgrading. We've had over 10 new versions since the one you're using.

[jaimz07 1]

This issue is now solved. I unchecked "SEND (ANONYMOUS) PRINT INFORMATION"  under preferences.  

 

[nallath 1,065]

That issue is also solved by upgrading 😉