SandervG
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Posts
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3D Prints
Posts posted by SandervG
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Hi Alex,
I understand your eager to get a reply but I don't think the forum is the place to do this.
I see no added value for anyone reading this thread.
If you want information about an order please contact our sales team by email or give them a call.
@ R4ix, if you have an issue with an order please follow the same path; contact our sales team by email or give them a call. They are all very happy to help you.
Thank you.
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Hi Kada,
Thank you for your post. I will get in touch with you through a personal message.
I am curious to hear what let you to the refund, if it is something we could have prevented or perhaps a totally different reason. Of course if you insist you are entitled to a refund so that is no problem.
Thank you and have a good day.
And thank you all guys, for the nice words about the Ultimaker2! At the moment I am in London at the 3D Printshow and it is a true pleasure to see everyones response when they see the machine and a pleasure for me to work with it ^^
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On a side note. I will be out to the 3D Print show, if anybody is in the neighborhood come by and say hi!
This also means my response on the forum or messages may be a little bit slower then usual.
I do try to read it as often as possible, and get back with anyone asap.
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Today I got a note from our logistic department, that this week we will not only be sending out on Monday and Tuesday, but during the entire week.
So it is possible that those who's Ultimaker was suppose to ship today or yesterday haven't received their tracking code yet. But they should receive it through the week.
If you don't receive a tracking code, make sure you did not sign out as a guest during the check out, and/or contact our sales team.
Through our extra efforts we found our way through all the feedback we have been getting after the release and we are becoming much more responsive again, like you are used from us!
They would be happy to help anyone.Have a good day!
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It would be a better idea to already get your STL down to approx the right size before loading it in Cura. (if you want to scale models in that ratio).
If your model is 1 meter x 1 meter x 1 meter, and you only want it to be 1cm x 1 cm x 1 cm I would recommend to scale it down in whatever software you use. And let Cura just slice it.
I think that would be the best workflow..
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Thinner layers also make it easier for the printer to print overhangs so you may consider printing .1 next time
But this print doesn't look to bad at all
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Can you wipe those particles off or is it damaged?
Strange indeed.
If you use the glue stick and heat the heated bed up to approx 70°C you shouldn't have any
adhesion issues..
What is the model suppose to look like? Can you add an image of the model? (screenshot Cura).
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I am glad you have been able to solve it!
Have a great weekend!
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We do have the Original on stock yes.
Of course you can change your order into an Ultimaker Original. It is also a very powerful machine with great specs.
Be aware that the Ultimaker Original requires a bit more technical knowledge to operate then the Ultimaker².
If you are comfortable with this I would be happy to assist you in the order modification.
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Hi Anaxyd,
I will look into it and report back.
Thank you,
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Hi Hoang,
First I would like to suggest to not post your same question multiple times on all different channels you can think of.
I already sent you a reply on a different topic, on facebook and over the email.
Please choose 1 channel to avoid miscommunication. Thank you.
To answer your question, again.
'Thank you for your post.
When you check out as a guest I think it is common that you can not check for updates.
That is the benefit from creating an account.
But I just checked your order and it is ready to be shipped, order came through fine and payment is also complete.
A couple of days ago I wrote down the following schedule:
'Hi friends,
Last week I have frequently received the question when people could expect their Ultimaker² to ship. Which is totally understandable, I would also be very eager to get my hands on this shiny piece of technology!
As I also told most of you until now it was very difficult to get some proper insight in the individual shipping dates due to some technical IT problems, but today this has been resolved. Unfortunately, due to some unforeseen issues with a supplier we have not been totally able to keep the lead time under 2 weeks as we initially planned. My apologies for all who are inconvenienced by this.
I wrote down the following schedule and I think everybody can find his order in:
Week 44 (28-10/3-11) everything not shipped by now that was ordered from 20-9 till
Week 45 (4-11/10-11) 09-22 order date
Week 46 (11-11/17-11) between 23-9 - 30-9 order date
Week 47 (17-11/24-11) between 1-10 - 9-10 order date
Week 48 (25-11/1-12) between 10-10 - 21-10 order date
Week 49 (2-12/8-12) between 22-10 - 29-10 order date
Week 50 (9-12/15-12) between 30-10 - ...
Week 51 (16-12/22-12)
Shipments will be on Monday and Tuesday.
We are working very hard on scaling up the production department. With our current resources the lead time will be as stated above. When the up-scaling can be implemented in the actual production process you will see the lead time decreasing, so it can/will only get better. Hopefully that is a consolation for some.
I understand some may have questions or remarks and I would be happy to answer all of them. Please contact me over the forum or through our sales team.'
Based on this schedule your order should be shipped out in week 48.
If you have any further questions, please fee free to ask.
I also sent a request to our IT specialist to find out if I can connect your order to an account afterwards.'
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Hi Hoanggy,
Thank you for your post.
When you check out as a guest I think it is common that you can not check for updates.
That is the point of an account.
But I just checked your order and it is ready to be shipped, order came through fine and payment is also complete.
A couple of days ago I wrote down the following schedule:
'Hi friends,
Last week I have frequently received the question when people could expect their Ultimaker² to ship. Which is totally understandable, I would also be very eager to get my hands on this shiny piece of technology!
As I also told most of you until now it was very difficult to get some proper insight in the individual shipping dates due to some technical IT problems, but today this has been resolved. Unfortunately, due to some unforeseen issues with a supplier we have not been totally able to keep the lead time under 2 weeks as we initially planned. My apologies for all who are inconvenienced by this.
I wrote down the following schedule and I think everybody can find his order in:
Week 44 (28-10/3-11) everything not shipped by now that was ordered from 20-9 till
Week 45 (4-11/10-11) 09-22 order date
Week 46 (11-11/17-11) between 23-9 - 30-9 order date
Week 47 (17-11/24-11) between 1-10 - 9-10 order date
Week 48 (25-11/1-12) between 10-10 - 21-10 order date
Week 49 (2-12/8-12) between 22-10 - 29-10 order date
Week 50 (9-12/15-12) between 30-10 - ...
Week 51 (16-12/22-12)
Shipments will be on Monday and Tuesday.
We are working very hard on scaling up the production department. With our current resources the lead time will be as stated above. When the up-scaling can be implemented in the actual production process you will see the lead time decreasing, so it can/will only get better. Hopefully that is a consolation for some.
I understand some may have questions or remarks and I would be happy to answer all of them. Please contact me over the forum or through our sales team.'
Based on this schedule your order should be shipped out in week 48.
If you have any further questions, please fee free to ask.
I also sent a request to our IT specialist to find out if I can connect your order to an account afterwards.
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Hi Cesar, just to rule out any miscommunications. I believe I addressed your situation in a different topic, and it can be considered resolved. Correct?
@ Genshi, please look at this schedule for an update about the actual shipping dates:
'Hi friends,
Last week I have frequently received the question when people could expect their Ultimaker² to ship. Which is totally understandable, I would also be very eager to get my hands on this shiny piece of technology!
As I also told most of you until now it was very difficult to get some proper insight in the individual shipping dates due to some technical IT problems, but today this has been resolved. Unfortunately, due to some unforeseen issues with a supplier we have not been totally able to keep the lead time under 2 weeks as we initially planned. My apologies for all who are inconvenienced by this.
I wrote down the following schedule and I think everybody can find his order in:
Week 44 (28-10/3-11) everything not shipped by now that was ordered from 20-9 till
Week 45 (4-11/10-11) 09-22 order date
Week 46 (11-11/17-11) between 23-9 - 30-9 order date
Week 47 (17-11/24-11) between 1-10 - 9-10 order date
Week 48 (25-11/1-12) between 10-10 - 21-10 order date
Week 49 (2-12/8-12) between 22-10 - 29-10 order date
Week 50 (9-12/15-12) between 30-10 - ...
Week 51 (16-12/22-12)
Shipments will be on Monday and Tuesday.
We are working very hard on scaling up the production department. With our current resources the lead time will be as stated above. When the up-scaling can be implemented in the actual production process you will see the lead time decreasing, so it can/will only get better. Hopefully that is a consolation for some.'
If you have any further questions, please feel free to ask. I would be happy to help.
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Hi Cesar,
I believe I already addressed your situation in a different topic, and it is resolved. Right?
@HP, I am sorry to hear you have not received a reply yet. As I already explained on different similar complaints, at the moment we are very busy processing all the feedback produced by the release of the Ultimaker 2.
We intend to get back with everyone as soon as possible, but unfortunately due to the amount of feedback, questions and interest we can not always reply as fast as we would like.
In the beginning of this topic I mentioned the different status updates. Balance due means there is a difference between the amount of money you transferred and the amount required. If you can sent me your ordernumber I could look up the details and get back with you with a solution on how to solve this asap. Again my apologies if the delay in response caused any inconvenience. Lets focus on resolving this.
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Thanks Sander.
You are salvaging the honor of Ultimaking's sales and support team. They seem to be completely ignoring all support tickets.
Regards,
CR
Thank you. I hope you understand they do try to get back with everyone on a short notice, but there are a lot of inquiries to get back to. But I am glad I am able to assist you to your satisfaction.
What's the current lead time? I mean, if I order today, when can I expect to get my Ultimaker 2 shipped?
That is what the '..' stands for at week 50. Like I also said on the post, this is the lead time with our current resources. We are looking at potentially scaling up some processes, but since that is not in practice yet I am not calculating that in the schedule. So I would go ahead and reply your answer with week 50. If you have any further questions please let me know.
Thanks for this usefull update.
Question is about the order with the balance due payment.
I have raised mine Sept 20 and paiement done at this date. But a 5 euro balance due have occured shortly after and was only fixed 22/10.
So can I expect mine delivered very soon (like all remaining orders from sept 20-22) or do I need to wait till december (like order raised Oct 22 )?
Thanks for the clarification.
Please sent me a PM with your ordernumber so I can check the status of your order and give you a confirmation about the shipping date. Thank you!
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Hi Cesar,
Thank you for your post.
If you look at this post:
'Week 44 (28-10/3-11) everything not shipped by now that was ordered from 20-9 till
Week 45 (4-11/10-11) 09-22 order date'
It says all orders between 20-9 and 22-9 that have not yet been shipped will be shipped this week and the next.
The regular shipping days Monday and Tuesday are starting from next week on. I just checked and your order has been scheduled for next week.
Please let me know if you have any further questions.
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Hi Cory,
I am always willing to listen, but I missed or overlooked your post . So my apologies if you did not get a reply. I hope you understand it was not intentional.
I will make sure you get a reply today and so we can solve your issue. Thank you for understanding.
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sandervG
I have had a ticket in for my new ultimaker 2 with the 3rd fan not working since last friday and no one has responded, i have also posted in this forum for adive and no one from ultimaker has responded ?
I also have the 280C error for ABS
Support for me has been non exsistant on a £2000 machine !!!!!!!
I have also now boxed up my ultimaker 2 and have UPS picking it up today...
Thanks for the reply.
I understand you have not been in touch with Marrit, so you have decided to sent it back on your own initiative. Before you are going to sent it back I would like to talk your situation over. If we come to the conclusion there is a defect I can arrange a pick up for you so you don't have any costs. But as you may understand we can not have everyone sending things back. It would be chaos and things would get lost.
I hope you understand, thanks.
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Hi Naser,
As much as I appreciate you given us feedback from your experience with the Ultimaker and I understand the level of frustration you are experiencing when you received a damaged machine. I think it is also fair to underline you currently have a damaged machine, which is not working like it should. Therefore it should also not be treated like it is working like they all do. The current condition of your Ultimaker is an individual exception, and like we agreed I am going to sent you a new Ultimaker² to replace your machine.
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aww, that is sad! I heard David saying that he is working on fixing that bug and a new release should follow soon.
Don't know exactly when, but David is a pretty fast guy!
Have you tried printing it again?
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Hi Matthew,
Perhaps the note was not noticed in regard of the flex PLA. I will sort it out tomorrow and get you one asap!
Very pleased to hear you are satisfied with the machine and I am glad that the plate did not cause any damage.
Please keep me posted if you think otherwise in the upcoming time.
And enjoy printing!
If you want to upload photos, you should upload them to your gallery first, and then you can copy them in your posts from your gallery.
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Hi Guys, I believe on this topic were several people eager to know a shipping date?
I have just posted a new topic with a schedule.
For more info, please read the following topic: http://umforum.ultimaker.com/index.php?/topic/3255-ultimaker%C2%B2-lead-time-update/
Thank you!
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How about the news carousel on the home page?
It is intended to give you a couple of new updates every week and still looks organized and tidy.
If you have never noticed it, that is something to think about.
If you hate it.. that is also something to think about
It should inform you about every new blog post.
But in the end, most activity is on the forum. Don't you agree?
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Hi friends,
Last week I have frequently received the question when people could expect their Ultimaker² to ship. Which is totally understandable, I would also be very eager to get my hands on this shiny piece of technology!
As I also told most of you until now it was very difficult to get some proper insight in the individual shipping dates due to some technical IT problems, but today this has been resolved. Unfortunately, due to some unforeseen issues with a supplier we have not been totally able to keep the lead time under 2 weeks as we initially planned. My apologies for all who are inconvenienced by this.
I wrote down the following schedule and I think everybody can find his order in:
Week 44 (28-10/3-11) everything not shipped by now that was ordered from 20-9 till
Week 45 (4-11/10-11) 09-22 order date
Week 46 (11-11/17-11) between 23-9 - 30-9 order date
Week 47 (17-11/24-11) between 1-10 - 9-10 order date
Week 48 (25-11/1-12) between 10-10 - 21-10 order date
Week 49 (2-12/8-12) between 22-10 - 29-10 order date
Week 50 (9-12/15-12) between 30-10 - ...
Week 51 (16-12/22-12)
Shipments will be on Monday and Tuesday.
We are working very hard on scaling up the production department. With our current resources the lead time will be as stated above. When the up-scaling can be implemented in the actual production process you will see the lead time decreasing, so it can/will only get better. Hopefully that is a consolation for some.
I understand some may have questions or remarks and I would be happy to answer all of them. Please contact me over the forum or through our sales team.
Thank you for your time and patience.
Payment Lost
in Buying or selling your UltiMaker
Posted
Hi R4ix,
Thank you for your post.
There is a possibility something went wrong with your payment, that was beyond us.
For example, it can be that your payment was put on hold to secure its safety.
In our system I see my colleague is still in communication with you, so I trust this will be solved on a short notice.
Thank you for your patience.
@Geeks, I read your order has also been modified on a different topic.