SandervG
-
Posts
6,438 -
Joined
-
Days Won
124
Content Type
Forums
Events
3D Prints
Posts posted by SandervG
-
-
Nono, I mean 21-10 yes. 22-10 no.
Hence: tipping point
-
I believe that is just the tipping point.
Do you want to know about a specific order number?
-
Hi Vincent and Simon,
Thank you for your posts.
It can be 2 various reasons why you get this message.
Please let me explain about the options:
1; a cable could be loose, and you have a bad connection.
2; there is a defect in the screw terminals on your heated bed.
1; this can be easily solved. Remove the cable restraint from the bed and loosen the cables from the heated bed.
Make sure to place the cables back and secure them in the terminals. The thick ones need to be on the left, and the think wires need to be on the right.
2; If you have a multi-meter, you can isolate the problem.
First you open the screw terminal, and take out the cable. Then close the screw terminal completely, and read the front of the terminals. The parts that are being lowered by closing it.
You should reed approx 106-108 Ohms. It shouldn't matter where you put the + or ground.
If you read a deviating value or nothing, you are in need of a new heated bed. Please contact our support team for further steps.
-
Hi P@ulo, also good news for you!
You are also scheduled for today.
- It is a big day today, so it seems!
-
@mnis, your order is also scheduled for today
-
Hi, I ordered on October 14 and got an email with "week 51 you Will recieve your order. Guaranteed"
so.. that should mean that I will get the magic printer this week, right? Or does it mean that you will ship it this week?
It means it will be shipped out this week. We send out Ultimakers every day of the week.
Perhaps I could have phrased it better. Hopefully it did not cause any inconvenience.
But DHL delivers pretty fast, so most should arrive during the week.
Hi Sander,
I did send you a personal message, but no answer yet Im' afraid. Any news?
Hans
I just send you a reply
-
Hi Geeks,
I think tomorrow I have some good news for you
-
Hi guys,
The voucher is included in the package with your order.
Because emails can end up in spam filters easily, we thought it was safer to include it in the package.
Also a good chance you have no use for the voucher until after you have received your Ultimaker 2
If you have any questions, please feel free to ask
-
Hi Sjoerd,
I have sent you a DM with your tracking number.
Haven't you received a notification in your spam filter either?
@ Hans, Can you sent me a DM with your ordernumber or ticket number?
I will look into it. Thank you for your time!
-
That is something you should ask 3D hubs..
We are not a part of them, but a large part of their users / hubs, are Ultimaker.
-
@ Hector, November 14th requires a little bit more patience.
I think I can give you some more details during next week.
@ Luisito, I don't know what your point is?
I hope it is pretty obvious we do our very best to sent out all the orders as soon as possible. And we care for our customers. Indeed, sending orders can not go out fast enough. But we are going as fast as we can. We ran into some difficulties, but things are coming together slowly. If you have any questions about your order please feel free to ask and I would be happy to be of assistance. Thank you.
-
Both orders (on those dates) should be sent out next week. (week 51)
-
A city needs a certain number of registrated ' hubs' aka printers, to be unlocked.
I think it is about 20.
You can of course use different hubs, but then they have to mail it to you
-
Dear Hoangy,
Thank you for your post.
Where did you sent the emails to?
I can look into why they were not replied.
Luckily, there is also some good news I can share.
Your Ultimaker 2 is right now boxed, and ready to be picked up by DHL.
So it will be shipped out today!
Hopefully, this will make your day a little bit better.
You should receive your tracking code later today.
I hope you have a good weekend, full of anticipation.
-
Hi Bill,
I figured you would miss the click print button in Cura!
We are also working on wifi to be enabled in the future, so that would mean you can toss that SD card away again.
It is not there yet, but something to look forward to.
Dual Extrusion will be released (most likely) in the first or second Q of 2014, nearly there.
I have already seen some results and they already look amazing!
I have about 20 files on my SD card, not all very large tho.
Are yours all very big? It should be able to take more then a couple.
-
Hi Sjoerd, I happen to know your order is packed and ready to be shipped.
It is waiting for DHL to pick it up tomorrow and deliver it to your doorstep.
.. The time is almost there! Exciting.
-
If you can not find anyone here, you could also look into 3DHubs (website)
-
Hi Bill, good to have you back on the team
I am curious to see what else you will be making with the Ultimaker 2!
-
Hi Keith,
Have you already received a reply from one of my colleagues?
I am happy to say that your Power Supply has been sent out today.
Please sent me a DM if you want me to sent you the tracking code.
Hi Simon,
Your Power Supply will be sent out tomorrow.
I will also update you with your tracking code once it has been made available for me.
Sorry about the mix up guys, I hope it is not too much of an inconvenience!
-
Hi Roger,
Thank you again for your reply.
I sent you another response on your post because I want to explain on why we take certain decisions, and perhaps you do not always agree, but hopefully you understand them. But I do not want to start an endless discussion based on this policy.
' If some other production problem causes another ..' Yes, but IF this would happen, I would contact those too.
And I still only contact those affected, and cause no unnecessary worrying.
It is not the most efficient method for me, but I aim to be efficient in those who I reach out to.
The downside is, that it sometimes is fairly short notice. I do my best to contact all those who are in need, and be as pro-active as possible.
If you have a question that our sales/support team has not answered yet, please feel free to notify me through a DM, and I will see if I can help you.
-
Hi Proteus3D,
Thank you for your post.
Could you sent me a DM with some details of your order?
I can give you an update.
Thank you for your time,
-
Hi Keith,
Could you take a picture of the Power supply you have been given, and make sure all the values are visible?
We just discovered today that approx 20 customers have received the wrong power supply with their Ultimaker 2.
It is too weak, what happens is that when the heated bed is activated it shuts down, nothing bad happens to your Ultimaker. Obviously, if this is the case tomorrow first thing we will ship you a new power supply.
But to be sure, could you sent a picture? You can also sent it to our support team, they can sent you a new brick.
-
First there is something I want to set straight: '
gr5, on 07 Dec 2013 - 10:36 PM, said:
Better that they spend their time getting all the UM2's built and shipped than replying to tickets about "where's my UM?". Right?
uh, sorry, no sympathy on that front - when you1 *tell* people to contact you for ship dates, you can't then use it as an excuse on why you aren't shipping. If you don't want people to ask, you should say/post the answer for all that might ask (ie, the initial post on this thread fails at that, since it doesn't cover anyone ordering after Oct 30th). 1[ 'you' meaning ultimaker ]'
'We' did not use anything as an excuse. Although I agree with GR5 saying that it is very important on focusing shipping out the Ultimaker 2 asap, we have different people doing different jobs. So asking about lead times does not directly interfere with the shipping frequency, and no excuses has been used.
Now that is clear, sales are still increasing. Increasing sales and the past supply chain difficulties have made/make it very hard to make good progress on the lead time. But I would like to insure we do our very best to ship all orders asap. There is also some kind of contradiction in what Roger says, that is not a lead time you are concerned/annoyed about, but the fact people have paid for something we can not yet deliver the same week. But without anyone paying/ordering an Ultimaker 2, there wouldn't be a lead time.
I don't believe there are contradicting posts on the forum, I do my best to keep everybody up to date.
It is possible though, that things change. At least, we do our very best to change things for the good, but (with the timing belts as an example), it can happen that something happens that creates an additional delay.
Given the fact that we work very hard to make positive progress on the lead time, I don't contact all waiting customers immediately, because there is a chance that within (for example) a 2 weeks notice the problem has already been resolved and instead of contacting everybody, I only have to contact the upcoming orders of 2 weeks. This saves me tons of work (because people also reply, and then I have to comfort them again), and it saves customers a lot of (unnecessary) worrying.
Because it is hard to tell how long a problem has its effect on the lead time, I have chosen to contact those who are directly effected. I do my best in my communication to be clear and forthcoming. To compensate those who are delayed, as a compensation for the inconvenience and as a gesture of good will.
I am looking forward hearing from you if you have any further questions or remarks.
-
Hi Xeno,
What are you making?
Do you have a render that you can share with us?
Had a problem with my UM2 heated bed
in UltiMaker 3D printers
Posted
I suppose it is the screw terminal that had a loose solder point where it is connected to the heated bed?
At the end where the PT100 sits (thin cables).