Jump to content

SandervG

Dormant
  • Posts

    6,438
  • Joined

  • Days Won

    124

Posts posted by SandervG

  1. faberdasherry is highly recommended.

    If you want to buy from ebay don't go for the cheapest reels.

    You need quality 'input' (filament) if you want quality output. (prints)

    As for guidelines, it should be 3mm (in practice this usually comes down to 2.85mm)

    If it is 2.8 or 2.9 that is all ok, as long as it has a consistent diameter.

     

  2. Dear Mario,

    Thank you for your post.

    I see you are already aware of some of the difficulties we have been experiencing with the Ultimaker 2 that created some additional delay. That is good. I am sorry you have not heard back from us sooner.

    I would like to add that you have been in touch with my 2 of my colleagues before, and they only have not replied to the ticket you sent yesterday late afternoon.

    You, and some other customers, will receive an email later on today (I am writing it right now), explaining about the current situation and a new lead time.

    We have experienced some difficulties that prevented us from sticking to the original schedule.

    I have been contacting customers about the changed situation, but as you may understand I have waited with this

    until I knew what the new shipping schedule would be. If I want to give people new information, it is important to have some new information to share.

    I am sorry if this delay, and communication, has caused inconvenience for you.

    We do our very best to get back with everyone asap and sent out all the Ultimaker's even faster.

    If you have some more patience you should receive an email from me within an hour or so.

    Thank you for understanding, and if you have any further questions, please feel free to contact me

     

  3. I am surprised you made it to the forum.

    ultimakor.com or Ultimator don't lead me anywhere ;)

    You can use google sketch up yes, almost any type of software, as long as you can export STL or OBJ.

    If you want the Ultimaker Original I would recommend to not buy the dual extrusion yet.

    Get familiar with the Ultimaker first, upgrade it later.

    Since it is an upgrade pack, it doesn't matter if you buy it now or later.

    If you want to buy the Ultimaker 2, Dual Extrusion will be released in 2014 as an upgrade pack.

    Or pre-build, depends on what you want and when you place the order :)

     

  4. I think that it happens because of a support structure being rather sparse, so it is easier to break off.

    The fact that it is sparse, and tall, and has a relatively small footprint, makes it easy for the printhead to put it out

    of balance while putting up the next layer on top. Once it is out of balance it can be knocked over the next time the print head crosses over.

    What you could try is a bit stronger support structure, or a brim. (not sure about the brim though, if that will help the support structure.)

     

  5. Hi Nico,

    Thank you for your post.

    Obviously, the mod also caught our attention and I can see some pro's and cons to it.

    We choose not to do it because once assembled, it is very reliable but it is a rather precise and difficult assembly and would make the assembly and design more complicated. Getting it accurate for 1 machine is one thing, but for 1000+ machines is a different story. The small belts might need some adjusting in a future stage, but it is much easier, faster to build and easy to adjust if necessary.

    @GR5, why would you move your belts to the outside?

     

  6. 'SavervG's comment of Nov 26 says nothing to anyone ordering after Oct 30, and in some ways is rather insulting to the end user -

    I feel that saying; 'We can not ship your order based on schedule, but I do not know when it will..' would be even a worse message to communicate.

     

    Worse message than what? Saying absolutely nothing until it's finished? '

     

    - Worse than communicating 'I can not ship your Ultimaker now, but I also don't know when I cán ship it out'.

    In my eyes that would be a worse message to communicate, and I chose not to go down that road. But communicate when I had something practical to say.

     

    I choose to calculate a schedule based on our current resources and the hick ups we had to digest.

    With the scaling up that we are doing I am expecting to catch up on the lead time and at some point catch up on the original schedule I wrote. But right now this is estimating so like I posted on the forum I will contact those whose order is delayed from the schedule on page 1. And if you do not hear from me, you can consider that schedule to be true.

     

    If you want to have a specific update and/or estimation please feel free to contact me or our sales team and we will do our best to help you out and give you the information you need.

     

  7. Hi Swordriff,

    Thank you for your post and the efforts you put in writing this down.

    It is very helpful to beginners to read such detailed instructions on how to make certain prints.

    It is also good to read that you are willing to think outside the box and create your own workflow.

    But I think, it is important, especially in how you communicate, that it is clear that it is not the most common way of creating a profile (even though it works for you). And not tell it as an absolute truth, but more like a possibility / alternative. The guys who replied to you are very knowledgeable and really know what they are talking about :)

    Have a great day, looking forward reading your next post! :)

     

  8. You can also try to disconnect the Arduino from your circuit board and try to upload the firmware again.

    If during those 8 months something happened to your circuit board and it is no longer working it can reset or block your Arduino.

    When you have disconnected the Arduino, are you able to connect then?

    Do you know how to do this?

    Besides updating firmware, does the Ultimaker work? Can you print?

    (if you have an Ulti-Controller).

    If it also doesn't work, do you have access to a replacement Arduino to test?

     

  9. I can't read the values in the screenshots. The image is too small and when I zoom in it is all blurry.

    75% of speed doesn't really mean anything, if we don't know the speed in mm/s.

    I would recommend to leave the heated bed off, put some tape down.

    Enable retraction, print slow (about 20mm/s), 190°C. If you still get stringing, try 180°C.

    I am looking forward seeing some more detailed pictures, thanks!

     

  10. Hi Guys,

    Thank you all for posting.

    I do understand the demand for more information, and if you all read this post, on page 4 I say:

    'I have contacted those individuals who needed to be updated about their order.

    If you do not hear from me, consider the schedule online to be the actual schedule.

     

    When we make large improvements on the lead time I will create a new schedule.

    Thank you all for understanding and for any further questions or remarks, please feel free to contact me'

     

    To sum things up, I have contacted those through email who needed to be updated about their order status.

    If you have not received an email from me, you can consider the schedule online as the one to follow.

    I will sent some more customers an email later this afternoon about the delay due to the timing belts.

     

    To follow up on Cor; if you have read the email that was sent to you, you read that the pulley belts we received were slightly too long. This means at a certain point in time we were not aware of this defect, and we were under the impression that the schedule could be maintained. On the other hand we also had the packaging that needed to improved, tested and implemented. Once we were aware of the timing belts-defect, and we got a clear overview over the situation we have communicated the delay. It is possible you contacted us right between these periods.

    I feel that saying; 'We can not ship your order based on schedule, but I do not know when it will..' would be even a worse message to communicate. Therefore I choose to first get a clear view of the situation, make calculations and communicate the new situation to those affected.

     

    Because we are also scaling up I have an idea of what will be sent until a certain point in time, but since this is still in process I am only calculating about a month ahead and make a new calculation again by that time.

     

    'But I expect informativity not only in blogs and forums. I do not have time to constantly search/look for obvious things'

    For this reason, and because it may vary (speed up) along the way I choose to communicate the schedule over email instead of the forums in this case.

     

    If you have any questions or remarks about your order, please feel free to contact our sales team.

    They would all be very happy to be of assistance.

     

    Thank you for understanding,

     

  11. Hi Luca,

    Thank you for your patience.

    I will ask my colleague from technical support to get back with you on a short notice.

    Thank you for your patience.

    If I understand correctly issue 1 and 2 have been solved?

    Are you still experiencing difficulties with the other points?

    Some seem to be inconvenient, but not necessarily causing problems.

    If will sent you a new Z stepper motor, so you can replace the one you have now.

    I am not sure about the cover of the electronics, my initial thought would be not a short circuit, but by placing the cover you bend the wire in a way it gets interference. I will get back with you on this one.

    Thank you for your time and patience, have a great day.

    And I am looking forward to hear from you on the status of your other points.

     

×
×
  • Create New...