I'm very sorry to hear this, I feel your pain. This is not normal.
Is the white rubber silicon flap at the bottom of your printhead maybe missing? See this forum topic:
I think you have the same problem as this user, only by now a time-out is built into the firmware to prevent the printer waiting too long and burning the plastic in the hot-end.
If that rubber piece is missing, get a new one with your reseller. If it is not, I'd like to see your logfiles (dump to usb, in the system-maintenance-diagnosis menu).
If you're still willing...
I don't think it is the same issue since the printer didn't pause until 40 hours into the print and the silicone flap is in place. Here are some photos of the print head assembly.
The log files have very little in them probably because I had to power off the printer since I was not able to do anything once the error message was displayed, you get a modal message and that's it.
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Marco_TvM
I noticed the following problem: Basically this tells me the hotend is found to be removed... Since this is not the actual case, it comes down to bad connection (cable) as said by @fbrc8-erin a
kmanstudios
Then your service provider made a bad mistake. For instance, I had this problem with my first UM3E. Second one is just fine. But, I reported it here and @fbrc8-erin sent me a brand new cable out faste
gr5
Even if it's "out of warranty" there's a good chance they will still honor the warranty. Especially since the problems started before the warranty ran out. Since you are in the USA I recommend going
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tomnagel 126
I'm very sorry to hear this, I feel your pain. This is not normal.
Is the white rubber silicon flap at the bottom of your printhead maybe missing? See this forum topic:
https://ultimaker.com/en/community/37150-um3-pausing-between-layers-homing-to-back-right-and-staying-there-until-user-interaction?page=1&%3Bsort=
I think you have the same problem as this user, only by now a time-out is built into the firmware to prevent the printer waiting too long and burning the plastic in the hot-end.
If that rubber piece is missing, get a new one with your reseller. If it is not, I'd like to see your logfiles (dump to usb, in the system-maintenance-diagnosis menu).
If you're still willing...
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