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WiFi Greyed out on Ultimaker S5


ScanHD
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Posted (edited) · WiFi Greyed out on Ultimaker S5

I just went to update the firmware on my new S5 and found that the wifi option and settings are greyed out. It used to work, but now i cant get into it.

 

can anybody help?

15523926306956281750702686647175.thumb.jpg.1c59e3d50677062b647eb407f969a34a.jpg

 

 

Edited by ScanHD
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    Posted · WiFi Greyed out on Ultimaker S5

    Its hard to se on the picture. But is you ethernet on? if so then the wifi will be grayed out, but if you click it it will turn off the ethernet and connect to the wifi.

     

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    Posted · WiFi Greyed out on Ultimaker S5

    What firmware are you on? have you done an update before or is it the one it was shipped with. when i first got my s5 the wifi was unreliable to say the least. so I dit an update using the ethernet (don't know if you have that possibility) but after that update it has worked since. 

     

    ps. have you tried turning off and on the printer, might help. 

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    Posted · WiFi Greyed out on Ultimaker S5

    im on firmware 5.1.7 and i installed this previously

    the wifi used to work for sure as i was sending prints via wifi a few weeks ago

    i have never used ethernet as i don't have a router close-by.

    yes i've tried everything, including re-installing the current firmware.

     

    Thanks

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    Posted · WiFi Greyed out on Ultimaker S5

    Try and install the 5.1.8 from and USB if that doesn't work i don't know 😕

    https://ultimaker.com/en/resources/52601-update-the-firmware

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    Posted · WiFi Greyed out on Ultimaker S5
    2 hours ago, NBull said:

    Try and install the 5.1.8 from and USB if that doesn't work i don't know 😕

    https://ultimaker.com/en/resources/52601-update-the-firmware

    updated.

     

    no change 😞

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    Posted · WiFi Greyed out on Ultimaker S5

    You can try a factory reset, as the last idea - I don't know if it really helps.

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    Posted · WiFi Greyed out on Ultimaker S5

    @ScanHD Can you please DM me the logs of your printer? I would like to see what is happening in your case and see where we can help. You can also email them to w.elfring@ultimaker.com

    Settings -> Maintenance -> Diagnostics -> Save log files to USB

     

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    Posted · WiFi Greyed out on Ultimaker S5
    5 hours ago, WesleyE said:

    @ScanHD Can you please DM me the logs of your printer? I would like to see what is happening in your case and see where we can help. You can also email them to w.elfring@ultimaker.com

    
    Settings -> Maintenance -> Diagnostics -> Save log files to USB

     

     

    i will do this when the current print finishes in about 28hours

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    Posted · WiFi Greyed out on Ultimaker S5

    Saving the log file is the best solution because then UM has a chance to catch a possible bug. 

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    Posted · WiFi Greyed out on Ultimaker S5
    On 3/13/2019 at 8:14 AM, WesleyE said:

    @ScanHD Can you please DM me the logs of your printer? I would like to see what is happening in your case and see where we can help. You can also email them to w.elfring@ultimaker.com

    
    Settings -> Maintenance -> Diagnostics -> Save log files to USB

     

    you have mail!

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    Posted (edited) · WiFi Greyed out on Ultimaker S5

    I have the same problem, the wifi button is greyed out ... it worked perfectly before the update in 5.2.8 ... help

     

    If need I can also send the LOG file?

    Edited by WesleySAV17
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    Posted · WiFi Greyed out on Ultimaker S5

    i was about to try to revert to an earlier firmware to see if that solved the issue, but alas! the latest intermediate firmware 5.1.93 wont recognise previous firmware on the USB

     

    the pain continues.

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    Posted · WiFi Greyed out on Ultimaker S5

    I've had this happen in 5.28 but also in previous versions. In all cases a reboot of the printer cleared it.

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    Posted · WiFi Greyed out on Ultimaker S5

    Still no solution for the Wifi HS since the update in 5.2.8? A new version is it planned? because having a cable that crosses the workshop is not practical ...

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    Posted · WiFi Greyed out on Ultimaker S5
    On 3/12/2019 at 3:16 PM, ScanHD said:

    I just went to update the firmware on my new S5 and found that the wifi option and settings are greyed out. It used to work, but now i cant get into it.

     

    can anybody help?

    15523926306956281750702686647175.thumb.jpg.1c59e3d50677062b647eb407f969a34a.jpg

     

     

    Hello,

     

    Did you had any luck solving this issue?

    I am facing the same issue.

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    Posted · WiFi Greyed out on Ultimaker S5

    Same issue here. Worked a couple of weeks ago (I was running the latest firmware at the time, 7.0.1 I believe) then turned it on after the Christmas break without any software or hardware changes I'm aware of and it's not working.

     

    I haven't been through the pain of factory resets yet but am hoping there's an easier solution.

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